Customer Service Associate, Telephone-Based

Job description

* About Labcorp Drug Development *

Your new employer is Labcorp Drug Development, the world's most comprehensive drug development company, dedicated to improving health and improving lives. Our unique perspectives, built from decades of scientific expertise and precision delivery of the largest volume of drug development data in the world, along with our innovative technology solutions, help our clients identify new approaches and anticipate tomorrow's challenges as they evolve. We offer opportunities to work on diverse, challenging projects with bright, interesting colleagues while building a flexible and rewarding career.

Labcorp Drug Development are seeking a Customer Service Associate to join the Clinical Pharmacology Services Team within the European Centre of Excellence in the heart of Leeds, West Yorkshire on a *full-time and permanent*basis.

* Key Responsibilities *

Your main responsibilities will include but not be restricted to:

* Receiving and placing calls from and to potential study participants.
* Enter medical history and demographic information from potential study participants into
computerized database.
* Communicate study information to potential participants.
* Phone screen participants according to the scripts provided for each study.
* Schedule screening appointments for potentially qualified participants.
* Confirm screening appointments.
* Make recommendations for process improvement.
* Liaison with screening department in coordinating all necessary screening information needed
for recruitment.
* Cross-trained in other departments, as needed.
Education/Qualifications:
* Educated to GCSE or 'A' level standard.
* Strong attention to detail and high degree of accuracy.
* Strong written and verbal communication skills.
* Ability to follow precise directions and read from a script.
* High degree of professionalism and customer service.
Experience:
* Recent and relevant experience in customer service or call centre.
* Knowledge of medical terminology preferred.
* Knowledgeable in computer programs (e.g. word processing).

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