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Infrastructure Service Delivery Manager

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Hays

2021-12-03 07:43:40

Job location Morley, Yorkshire, United Kingdom

Job type: fulltime

Job industry: I.T. & Communications

Job description

Infrastructure Service Delivery Manager \/ IT Manager \/ Infrastructure Manager

Infrastructure Service Delivery Manager
Leeds \/ Skipton + Remote working
Up to \u00A355,000

Your new role
It is a hands-on technical and operational leadership role accountable for leading the Service Delivery and technical team.
The role will coordinate, plan, manage and ensure the delivery of quality and measurable end-to-end IT infrastructure, end user computing and operational support.

Responsibilities
Leading the service delivery and small technical team, ensuring the team's processes and tasks are carried out efficiently and to a high standard of quality
Provide service expertise and be the technical escalation point within the Service Delivery team on support and technical matters
Mentor and coach staff to maximise individual and team development, growth, competence, and succession Oversee the service to customers to ensure effective service delivery and service levels are met for timely response and quality resolution of problems
Constantly monitor and document recommendations formally via service delivery plan including SLAs
Maintain documentation and work with the IT leadership team on strategies, processes, and procedures
Have hands on input and lead technical infrastructure projects\/tasks
Ensure accurate inventory tracking, licensing, and asset management
Develop, generate, and analyse operational and service performance reports and share with the IT leadership team Maintain the 2-way relationships with key business stakeholders and IT leadership

Experience needed
You will be ITIL certified with first-hand experience working with and improving process
Possess 5+ years of experience within IT, with a minimum of 2 years gained in IT Service Delivery Management Strong hands-on technical support experience of Active Directory, Windows client and Server OS, Group Policies, Domain Services (such as Print, DHCP, DNS), SQL Server, Hyper-V, Veeam, cloud services, construction sector software applications and network connectivity LAN\/WAN (Cisco \/ Meraki)
Ability to collaborate, establish and maintain a strong professional relationship with team members, department contacts and vendors
Ability to multi-task in a fast-paced environment is necessary
Strong customer service, project management, and quality control skills

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