Consumer Order Processor - Weekends

Job description

Consumer Order Processor

Hours: Weekends (Saturday and Sunday), 8:00-16:00

Contract: Seasonal/Casual

Are you looking for a multi-skilled role that involves administrative and financial duties, then look no further.

Here at Hemingways, we are looking for Order Processors to join our friendly and growing Consumer Voucher team. As an Order Processor, you will need excellent attention to detail, process all orders to a high standard, and have a positive, can-do attitude. If you think this sounds like you, then keep reading.

Why Hemingways

Do you want to be part of a friendly, fun, and forward-thinking company with big ambitions for the future?

Hemingways are on the hunt for an individual who can join our Order Processor team and become part of our culture. We are looking for someone who demonstrates a can-do, positive attitude and possesses the drive and motivation to support us and our ambitions.

Trading since 1947, 'linking people with brands' is at the heart of what we do. Here at Hemingways, we are home to Voucher Express, Vex Rewards, Cadbury Gifts Direct, Green & Black's. We specialise in e-commerce, sales, and distribution, representing many major UK and international brands, promoting and selling their products to consumers and corporate markets.

Main duties include:

- Numeracy in balancing orders, counting and sorting post and batches of orders.

- Picking and packing customer orders to specific guidelines and with excellent attention to detail.

- Uploading monetary values to gift cards.

- Despatching and updating order statuses using bespoke systems.

- Liaise with Supervisor and team members to resolve queries.

- Be responsible for prioritising and managing workload, especially at busy periods.

- Highlighting when stock levels are low and passing the information to the Warehouse Supervisor.

- Representing our clients where we act on their behalf for their customer orders.

- General office administration.

- Carry out other reasonable duties as required by the employer or Line Manager.

- Willingness to work extra shifts in the 6 weeks run-up to Christmas.

Requirements:

- GCSE's in English and Maths at or above grade C/4 or equivalent.

- Experience of working in an administration role.

- Previous experience in a customer service role is desirable.

- Previous cash handling experience.

- Experience in database inputting is desirable.

- Strong analytical and problem-solving skills.

- Excellent organisation skills with the ability to prioritise workloads and work to strict deadlines.

- Strong computer skills, including Microsoft Office.

- Ability to work under pressurised environments whilst maintaining a calm manner.

- Able to maintain a high level of attention to detail and accuracy.

- Effective communication skills and a confident communicator, both verbal and written.

- Ability to work independently and manage time.

- To have a positive 'can do' approach.

- Keen and willing to learn while developing new and existing skills.

What will I get in return?

We are a professional and friendly team with big ambitions for the future. Therefore, we are looking for individuals who can join the team and be part of our culture, demonstrating a can-do, positive attitude with the drive and motivation to support us and our ambitions into the future.

We offer a competitive remuneration package, a positive and friendly working environment and have some great benefits, including:

- Competitive salary.

- Discount on products and services, including retail gift vouchers and chocolate!

- Team social events throughout the year.

- Cycle to Work and Tech schemes.

- Pension plan.

- Plenty of career opportunities as we grow and expand our team.

Interviews will be held on an ongoing basis, so make sure you apply soon if you're interested!

We are a Disability Confident employer.