Service Engineer

---

Job description

Lloyds Banking Group are the UK's biggest Retail, Digital and Mobile bank with over 30 million customers. Our products touch the lives of millions, so we have a big responsibility to help Britain Prosper.

We're in the middle of a £3bn investment into our People, Platforms and Data as part of our strategy to become the best bank for customers. Taking a Software Engineering led approach we're rapidly transforming into a leading UK FinTech. It's the role of our Chief Information Office (CIO) who provide the backbone and infrastructure upon which this bank of the future will sit.

Want to know more?

ETS Networks have responsibility for the availability, development and change delivery for Lloyds Banking Group's network. This comprises over 15,000 network devices and provides the backbone of IT infrastructure used by all colleagues and customers of the group, with an estimated number of internal end user connections approaching 400,000. In terms of critical service, it has long been, and will remain crucial to the organisation.

Your accountabilities will include;

• Providing advice on technical services and projects that meet business requirements and recommend technically sound, appropriate and cost-effective solutions.

• Working closely with the value streams and the Groups design/Architect teams to identify and agree strategically and policy aligned designs that meet business requirements.

• Identification and quantification of cost and benefits of technical work.

• Support for and technical assurance of changes, either within the actual implementation or as part of the planning cycle.

• Management of customer concerns and prioritizing for technical results.

• Taking ownership for and provide technical services that will ensure the continued high availability of the Cloud platforms or External Services.

• Assisting in the diagnosis, resolution and root cause analysis of issues by providing technical support. Driving and owning these activities as the need arises.

• Ownership of problems and deliver the agreed actions within timescales.

• Delivering effective management of technical risks to ensure prevention of business issues.

• Collaborating with the Security & Design community to ensure solutions that are delivered provide a stable, cost effective service.

About you

You have proven knowledge of Network and Cloud infrastructure technologies coupled with a good knowledge of Data Networking and or Network Security Services (Cisco Network Devices and Cisco/Checkpoint Security devices (i.e. Firewalls).

Additionally you'll have a broad knowledge of technical Network infrastructure technologies; This includes providing support to peers/colleagues and driving through the technical approach in the team.

You'll be able to demonstrate a consistent track record of handling partners in a way that enables the business to gain maximum value, and the ability to handle service issues and identify root cause.

Additionally you'll have a consistent track record of leading external service suppliers in the provision of Data Network or Network Security solutions, validated ability in judgement and decision making, experience of leading technology projects to deliver against business requirements and leading change activities; both in planning and implementation phases.

We'll also provide you with a wider reward package including;

• A performance-related share bonus

• Generous pension contribution ranging from 8%-15%

• A flexible benefit fund to suit your lifestyle (4% cash in addition to your base salary)

• Private health cover

• 28 days holidays (plus bank holidays)

We're dedicated to giving you opportunities and support to develop you both expertly and personally to optimise your potential.

As a new colleague, you'll join us on our journey to build a 21st century bank that reflects modern Britain, and craft an inclusive culture where all colleagues feel encouraged and valued.

We're committed to building a workforce which reflects the diversity of the customers and communities we serve, and to building an inclusive environment where all our colleagues can be themselves, and succeed on merit. We support the principles of agile working and are happy to consider flexible working arrangements. We're an equal opportunity employer and deeply value diversity within our organisation.

So if this sounds like your ideal next role and you have the Engineering background we're seeking, then get in touch today as we'd love to hear from you!

Together we make it possible.

<!– job description page –>