Senior Systems Engineer

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Job description

Senior Systems Engineer - 12 Months Contract - 28 x 28 Rotation - Iraq

Outside of IR35

Flights, accommodation, food, Iraqi tax, BUPA all paid for

Essential:- In depth MS Exchange & Exchange on-line (Hybrid State). Hyperflex. EMC SAN Data Domain. Data centre operations & technologies. Proven Experience in Backoffice infrastructure components: Virtualisation, Specifically VMware; ESXi hosts, vCenter administration, Virtual disk operations, VM deployment. Storage: RAID, SAN, DAS, NAS. OS Administration: Windows Server 2012, 2016, 2019, KMS, Licensing. Backup: EMC Networker & Data Domain, Veaam On Prem & Cloud; Backup/Restore operations, Backup types. Active Directory: User/Computer Management, Group Policy, AD Group Management, Authentication. Exchange: Mailbox management; Import/Export, Mailbox Creation, Quota management, Forwarders, Archiving. Microsoft System Monitoring & Configuration Management: Systems Centre; SCOM, SCSM, SCCM, ARC & inTune. Azure Services: ASR & AFS, managing Azure & on prem workloads.

University degree in the field of Engineering/IT or related discipline. MCSE Core Infrastructure. MCSA Windows Server 2016. A proven track record in Back Office service delivery- minimum 10 years of experience. Azure Solutions Architect Expert (Desirable).

The Senior Systems Engineer will be responsible for the delivery & support of over 100 virtual & standalone Servers & storage/back up infrastructure that is installed in two main Data Centres plus out of country DR.

Senior Systems Engineer will be working in a in a fast-changing environment. You will be required to maintain trouble free operations, resolving operational issues & implementing project & change activity to agreed costs & timescales, maintaining quality & ensuring compliance with relevant governance, regulations, standards & policies.

Senior Systems Engineer Key Accountabilities

• Coach & develop staff through on the job training.
• Manage your formal training plan ensuring your skills & capabilities line up with ITC requirements.
• Lead activities to recover from incidents & completing subsequent problem management & Root Cause Analysis.
• Produce & update roadmaps including upgrade paths & end of sale/end of support information.
• Provide a structured weekly report that monitors progress on Incidents, Projects, Key Activity & Management Information
• Define & execute change based on agreed policy.
• Work with Back Office & other ITC team to develop, deploy, monitor, maintain, upgrade, & support Servers, storage, operating systems & software. Support other ITC teams with their solution design & project implementation
• Keep key operational known issues & training documentation up to date
• Ensure security vulnerabilities are assessed & appropriate action is taken
• Use appropriate tools to monitor & manage applications reporting on capacity, performance & optimisation, taking remediation action as necessary.
• Develop & maintain excellent relationships with a very diverse group of stakeholders, including Chinese & Iraqi JV partners, users, vendors & IT service organisations, communicating effectively with business process owners, key business users & Project Delivery Managers
• Work closely with the Applications, Telecommunications & Service Desk Teams to ensure effective customer support to the business, sharing information & knowledge wherever possible through process, dialogue, collaborative working.
• Participate in weekly operational reviews & monthly service reviews ensuring contract compliance & maximising value from contracts
• Identify & progress continuous service improvement activities.
• Identify risks to service delivery, recommend options to address risks & execute approved options.
• Actively promote a culture of HSSE awareness within the team & the wider organisation.
• Demonstrable understanding of diverse, multicultural work environment (Middle East experience preferable).

Senior Systems Engineer Desirable criteria & qualifications

ITIL V3 foundation & at least 1 ITIL Intermediate certification, preferably V3 Service Operations

With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Infrastructure, Life Sciences, Mining, Automotive and Chemicals sectors worldwide.With more than 100 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.