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Front Office Supervisor FT
DoubleTree by Hilton Amsterdam, NDSM-Wharf
2021-12-03 10:04:21
Noord west, Amsterdam, Netherlands
Job type: fulltime
Job industry: Administration
Job description
Join the DoubleTree by Hilton Amsterdam - NDSM Wharf,
the place where the little things mean everything!
As full-time Front Office Supervisor you will be reporting directly to our Assistant/Front Office Manager. You are continuously focused on improving the department and coaching the team together with the Assistant/Front Office Manager. You strive to exceed our guests' every expectation and improve our outstanding service and high-quality product on a daily basis. Together we surprise and delight our guests by showing that we genuinely care.
What you will be doing
- Supervise day to day operations within the Front Office
- Maximize all revenues opportunities by coaching and training the team
- Assisting with responsibilities from the Front Office Agent when demanded by business
- Ensuring a consistently high standard of service is delivered by the team
- Take on the role of Team Coach, which includes responsibilities for onboarding and Career Development
- Take and manage guest bookings, up-selling opportunities, and telling them about ways to improve their stay
- Be the warm welcome that kicks off a memorable guest experience
- Full knowledge and ability on reacting to emergency procedures
- Ensure all systems are kept up to date with accurate information and Hilton standards are complied with fully
- Have fun with your colleagues in serving our guests
- Handling of basic problems and guest complaints
What do we expect of you
- Has experience in the Front Desk
- Experience within Hilton is a strong preference
- Great communication skills and truly hospitable
- Motivational and patient
- Calm, organized, and handles stress well
- Representative appearance
- Strong organizer and planner
- Great eye for detail
- Experienced with computers and Microsoft office
- A Hotel or Tourism education is preferred
- Fluent in English is a must, fluent Dutch is desirable
- Experience with First aid or a BVH certificate would be nice
- Available for morning and evening shifts, also on weekends & holidays, so you have to be able to reach the hotel before 07:00 AM and able to get back home after 11:00 PM at all times
Have we sparked your interest? Don't hesitate, apply now and become part of the Hilton family!
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