FO Supervisor

Radisson Hotel & Suites Amsterdam South has 227 suites and rooms and opened in April 2021. We want to appeal to both transient and longer-staying travellers visiting the Dutch capital. Each of the studio's, one-bed and two-bed apartments has its own fully equipped kitchen. For this great property we need a to have Front Office Supervisors with the real YES I CAN! - attitude.
As a Front Office Supervisor you will be responsible for the shifts at the Front Office of the Radisson Amsterdam South Hotel.

Job wise you are expected to

• Assist our operations manager by being the best welcome host you can be. It's vital that our guests are warmly welcomed, as you read and respond appropriately to what they want and need
• Act as a role model for your team members, as you plan, organize, and assign work. You train, inspire and motivate your team to make sure they meet our main goal; happy guests!
• Be an excellent problem solver and do not shy away from a challenge, as you creatively and with a sense of humour solve our guest's issues and complaints
• Have great OPERA knowledge
• Assist guests in the desirable, friendly, courteous, and professional manner with registration and check out, ensuring that any special requirements are noted and passed to the appropriate department
• Direct the day to day activities of your team; plan, organise and assign work and advise your team of formal policies and procedures
• Ensure your department rolls out and adheres to Radisson standard operating procedures
• Ensure all complaints are dealt with appropriately taking on the authority to resolve any concerns and requests raised and discuss accordingly with the operations manager if needed
• Monitor all guest accounts ensuring that charges posted are correct and that supporting documentation is readily available
• Manage the operation of the hotel switchboard to the company standard, ensuring that all messages are correctly handled

Furthermore, you are expected to

• Be aware of and operate the hotel cash handling, security and emergency procedures and report any discrepancies to the operations manager immediately. Ensure banking of monies is completed accurately by all members of the Front Office team
• Make sure that you and your team are able to deal efficiently with reservation requests, confirmation of bookings and special requests and communicate this with the reservations agent accordingly
• Be knowledgeable of hotel rates and terms of business, taking every opportunity to up sell rooms, together with your team
• Take every opportunity to explain the facilities to our guests and potential guests
• Support and lead all members of the team to achieve and maintain standards to the highest possible level in respect of service, hygiene, and Health & Safety
• Deputise for the Operations Manager or General Manager as required
• Act as the Manager on Duty
• You are a team player; you help in all other aspects of a hotel such as the bar, breakfast and housekeeping whenever this is needed

For this function we would like you to

• Have excellent communication skills in English. Dutch is preferred but not required
• Have previous experience working with Opera
• Not afraid to make decisions independently and in cooperation with the Operations Manager
• Customer focused "Yes I Can''-mentality
• Passionate about people and teamwork
• Be a true team leader
• Have a hands-on mentality and ability to work independently
• Be organized and a have a great eye for detail