Handyman/Maintenance

Job Summary
As a Handyman/Maintenance Employee you are responsible for maintaining all facilities in the hotel as well as the hotel building itself. You concentrate on repairing and maintenance tasks and coordinate in the operational performance of specialist technical work based on the maintenance plan.

Ensure that you and the Maintenance Team

• Have a thorough knowledge of all plant and equipment in the hotel and maintain these in efficient working order by following routine maintenance procedures
• Adopt a proactive approach by carrying out a regular walk round the hotel and grounds to ensure potential problems are dealt with promptly
• Carry out short term (reactive) maintenance work e.g. repairs affecting guest bedrooms and services as a matter of urgency but adhering to all safety procedures and causing minimum disruption to guests
• Carry out ad hoc decorating work
• Carry out weekly check of all fire alarms within the hotel and take action in line with Standard Operating Procedures if any are found to be faulty
• Have knowledge of and operate hotel security and emergency procedures
• Respect guests' privacy at all times
• Deal with complaints/problems politely and positively and make every effort to resolve them. If you cannot resolve them refer to your General Manager but, in any case, advise full details to your General Manager at the first opportunity
• Liaise daily with all departments and deal appropriately with any maintenance issues raised, giving priority to those issues which compromise Health & Safety or security
• Liaise with contractors on site to ensure that Permits to Work are completed in compliance with Company Health & Safety procedures
• Carry out work on ad hoc projects using your skills and knowledge to ensure the most efficient and effective outcome for the hotel
• Use, operate and store all tools, equipment and materials safely and securely to comply with statutory regulations e.g. CRespond to call out in line with rota and department standard practice
• Carry out checks of maintenance materials at least weekly, keeping stock levels to the minimum necessary to maintain continuity of service
• Maintain operational standards to the highest possible level in respect of service, hygiene, health and safety and ensure that there is minimal wastage

Self Management

· Comply with hotel rules and regulations and provisions contained in the employment handbook.
· Comply with company grooming and uniform standards.
· Comply with timekeeping and attendance policies.
· Actively participate in training and development programs and maximise opportunities for self development.

Customer Service

· Demonstrate service attributes in accordance with industry expectations and company standards to include:
· Being attentive to guests
· Accurately and promptly fulfilling guest requests
· Understand and anticipate guest needs
· Maintain a high level of knowledge which will enhance the guest experience
· Demonstrate a service attitude that exceeds expectations
· Take appropriate action to resolve guest complaints
· Appreciate the dynamic nature of the hotel industry and extend these service attributes to all internal customers.
· Be able to promote the hotel products and services.
· Maintain a high level of product and service knowledge about all Cycas hotels in your region.
· Ensure known repeat guests, priority members and other VIP's receive special attention.

Health Safety & Security
· Demonstrate an understanding and an awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety.
· Familiarise yourself with emergency and evacuation procedures.
· Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of your line manager.