Account Manager

---

Job description

Position Summary

The Account Manager is responsible for supporting the organization's business objectives by building and maintaining long term business relationships by phone with client managers. This individual should effectively and consistently communicate with client managers over the phone and identify and generate consultant assignment opportunities from a database of client managers.

Responsibilities
Identify Client Managers through telephone cold calling, researching, print material
Call potential and existing hiring managers within client companies
Network with existing managers to identify new managers within client companies
Sell the benefits of utilizing Oxford's services and differentiate Oxford from competition
Position Oxford as a total technical solution provider
Through monthly calls, develop long term business relationships
Ensure the quality of the database information through follow-up calls and correspondence
Gather organizational information such as consultant usage trends, prior consultant bill rates, high demand skills, upcoming projects
Educate and exchange market data with client managers
Generate consultant assignment opportunities with new and existing client managers
Assist client managers in defining their consultant needs
Work with the client manager and clearly define the skills required on a consultant assignment
Determine the consultant's project assignment start and end dates
Establish contract and credit terms with the hiring manager
Resolve all issues pertaining to a consultant's employment in a timely fashion
Regularly audit usage to ensure you are working with managers who are buying
Other duties as assigned
Additional Responsibilities
Skills
MUST be comfortable making outbound sales calls in a call center environment, 100+ per day
Excellent verbal and written communications skills is a must
Creative, outgoing, energetic person with a demonstrable track record of exceeding goals
Ability to multitask in a fast paced, competitive environment.
Solid analytical and problem solving skills
Proven knowledge of MS Office products
Education
Bachelor's Level Degree
Experience

Prior experience identifying and generating sales opportunities is preferred

Competencies
Field Customer Service
Team Work
Drive /Execution /Initiative
Competitive Awareness
Process Acumen
Communication / Customer Service
Supervision

Supervision Exercised: none
Supervision Received: Director, Business Development

Job Segment: Call Center Manager, Call Center Supervisor, Call Center, Customer Service

<!– job description page –>