CHIEF OF STAFF - FIELD BUS OPERATIONS

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Job description

About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen's network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Facebook: /lumentechnologies, and YouTube: /lumentechnologies.
The Role
Reporting to the VP of Field Business Operations, this role will be responsible for planning, coordinating, and managing activities and initiatives that have broad organizational impact on field operations. This includes initiatives related to driving operational excellence, improving customer and employee experiences and enabling revenue growth. This individual will partner with the VP to identify the areas they must direct their focus and help streamline activities.

The Main Responsibilities

• Develop, plan, and manage communication strategies for Field Business Operations
  • Define and execute direct and extended staff meeting agendas. This includes cadence of town halls, all hands meetings, management meetings, 1 on 1 reviews, and operation reviews
  • Prepare Executive and External presentations.
  • Oversee generation and publication of content to inform internal audiences at all levels as well as external audiences.
• Contribute to the direction and execution of people planning
  • Coordinate and manage organizational goals & objectives
  • Coordinate employee recognition, communication and culture efforts
  • Lead department efforts to define and manage skills transformation needs.
  • Work with centralized teams in HR Learning & Development, Corporate Communications, and others to implement people strategies
• Spearhead other cross-functional teams as needed
  • Identify and prioritize high-impact opportunities.
  • Collaborate with peers throughout the company, share best practices and implement new ideas and initiatives where appropriate.
  • Engage key stakeholders and cross-functional teams outside of Field Business Operations to achieve corporate and organizational goals.
  • Ensure execution and improvement of key transformation results
• Oversee management of departmental budgets; identify innovative ways to maximize benefits for resource investment. May require oversight of vendor relationships.

What We Look For in a Candidate

• Bachelor's degree or equivalent work experience in related area
• Ability to successfully direct cross functional teams to achieve targeted outcomes
• Excellent written and verbal communications skills. Strong copywriting, media design and content creation skills.
• Ability to take initiative to develop new strategies and outside-the-box ideas
• Ability to work independently and within a team
• Experience with Business Operations and Planning, Business Transformation and/or Management Consulting is a plus
• Ability to take risks, question norms, unlearn old habits & to not take one's self too seriously

What to Expect Next

Requisition #: 271654
When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
Salary Range Salary Min : 85230

Salary Max : 189360

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We're able to answer any additional questions you may have as you move through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.
Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Salary Range Salary Min : 85230

Salary Max : 189360

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.

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