Retail Customer Engagement Specialist

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Job description

DescriptionOn our team, everyone plays a critical role providing genuine, helpful and friendly service to help our athletes perform at their best and enjoy their sport. We're committed to creating an inclusive and diverse workforce, reflecting the communities we serve. This role is an opportunity to make a difference and join the world's greatest sports team. Customer Engagement Specialist Duties: Greet and engage each customer entering the store to determine their shopping needs; direct them to the appropriate area of the store based on their needs. Alert department associates to arriving customers and to their product interests; follow up to ensure that the customer arrived to the department and received assistance. Engage any customers leaving the store without product to ensure they received good service and to determine if there is anything further that can be done to help them obtain the merchandise they are seeking. Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures, as well as to laws and guidelines of external governing entities, including those of the Federal ATF. All Teammates are required to adhere to all safety policies and procedures. Additionally, as business needs arise, other tasks may become necessary. QualificationsSuccess Profile : Flexible availability including nights, weekend, and holidays Ability to provide outstanding customer service Passion for the outdoors DICK'S Sporting Goods is an Equal Opportunity Employer Committed to Inclusion and Diversity.