Quality Supervisor

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Job description

Why Work for Saddle Creek?

Saddle Creek Logistics Services succeeds by promoting a diverse, friendly, and respectful teamwork environment. As a vital service provider, we not only make a difference in our community but offer our associates opportunities to enhance their skills, build meaningful careers and end each day with a sense of accomplishment. If you're looking for a family-oriented company that lives by its values and offers competitive pay and benefits, join our team today.

Department: Warehouse Operations

Location: Bessemer, AL

Overview

Saddle Creek is in the logistics business. Over the past 50 years our associates have built Saddle Creek into what it is today by treating each other with respect and working together to succeed. Our people make a difference every day to our clients, to our business, and to each other. The growth and success we've experienced requires smart, dedicated people working in a supportive environment.

Position Description

• Process load plan daily and verify accuracy of orders in the WMS
• Ensure customer service team to provide prompt communication with carriers and stores concerning trailer pools, load statuses, and any other inquiries
• Monitor, investigate, and coordinate with support teams to resolve EDI errors
• Extensive contact with the customer as well as carriers and will need to communicate verbally
• and in writing with a professional and positive attitude.
• Must become a systems super user (Infor, Yardview) and drive efficiencies through systemic improvements.
• Ensure exceptional customer service key performance indicators
• Understands and communicates company, division, and department procedures and
• requirements.
• Understands and interprets customer requirements and provides appropriate training, reports
• and/or service.
• Interviewing, hiring and training associates; planning, assigning and directing work; appraising
• And recognizing performance; issuing Corrective Action; addressing complaints and resolving
• problems.
• Conduct annual performance reviews for all staff within the department
• Solicit feedback and modify actions as appropriate to continually focus on improvements of
• his/her processes in order to ensure the customer's needs are met for high-quality, cost
• effective logistics services.
• Maintain a clean, professional and safe working environment by meeting or exceeding SCLS
• corporate safety goals
• Promote constant and measurable improvement; teach and facilitate SCLS' culture of continuous improvement
• Effectively communicate SCLS goals, expectations, areas for improvement and successes to
• associates
  
  

Education/Experience

• Bachelor's degree and at least two (2) years of supervisory experience OR an Associate's degree and at least four (4) years of supervisory experience OR High School Diploma/GED and at least six (6) years of supervisory experience. All supervisory experience ideally performed in an office or warehouse environment.
  
  

Knowledge, Skills And Abilities

• Intermediate proficiency in Microsoft Office (Word, Excel, PowerPoint), internet, web-based
• and job specific software applications
• Demonstrated leadership skills to influence department and implement and manage change
• Ability to develop and use collaborative relationships to accomplish work goals by listening,
• sharing ideas and appreciating others' efforts
• Identify and understand issues, problems and opportunities; possess solid judgment, problem solving and decision-making skills
• Ability to function in a high-stress environment while focusing on the of operational goals
• Ability to plan, organize and manage multiple projects and set priorities
• Ability to build a cohesive team that exemplifies SCLS' values and operates to support SCLS'
• mission statement