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Senior Director - Field Operations - EMEAI

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Leidos

2021-12-03 13:00:03

Job location Mobile, Alabama, United States

Job type: fulltime

Job industry: Executive Positions

Job description

Description

Job Description:

Responsible for the oversight and efficient execution of all field operations in EMEAI. Accomplishes department objectives by managing service distribution, localized field managers and technicians focused on achieving performance optimization, work planning, compliance, safety, customer satisfaction and profitability.

Specific Roles and Responsibilities

Lead team of first level management to achieve specific objectives that will result in a "best in class" industry designation

Establish and oversee the field operations management process from beginning to end that is driven by continuous improvement using KPI's that will support SLA's

Develop action driven metrics with critical milestones and targets down to the technician level

Ensure all data entry is compliant

Improve service logistics process, including the management of reverse logistics process

Drive reductions in labor and material costs

Ensure operational excellence in meeting P&L and inventory budget targets

Establish strong local stakeholder relationships

Execute continual process improvements that meet QA guidelines

Work cross-functional initiatives with Sales, Engineering, Manufacturing, and Quality, to ensure best in class service for the end customer

Specific Qualifications and Requirements

Required:

Bachelors Degree and/or equivalent experience

Minimum of 10 years of experience in a services environment

Minimum of 10 years managing in a field environment

Minimum of 10 years working with aviation stakeholders

Working knowledge of CAS compliance

Must have ability to collaborate across functions to form strong relationships

Comfortable working in a matrix reporting environment and supporting numerous individuals across the Services organization

Experience in fast-paced, deadline-driven environment, and ability to thrive in same

Strong PowerPoint and Excel skills (Financial applications, data compilation and aggregation)

Strong written skills with proven ability to write business documentation

Strong knowledge of planning tools

Desired:

Master's Degree preferred

Lean experience / Six Sigma certified

Strong analytical and modeling skills

Experience with multiple ERP systems strongly desired

Location: UK Based: Remote - Must be able to travel up to 50%

Pay Range:

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