Scheduling Coordinator

Role and Responsibilities

The Scheduling Coordinator will greet patients, answer telephones, schedule appointments, collect patient financial responsibility and prepare patient charts.

· Provides concierge level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic communication

· Greets patients and visitors immediately upon arrival with a friendly demeanor

· Answers the phone promptly with a smile

· Schedules appointments to optimize patient satisfaction, provider time and most effective use of exam and treatment rooms

· Prepares a daily schedule for each provider

· Prepares patient charts

· Manages patient flow to reduce patient wait time

· Assists patients as necessary

· Maintains reception area in a neat and orderly condition

· Maintains professional relationship with referring offices

· Maintain confidentiality of all information in accordance with HIPAA

· Understanding of dental terminology is necessary

· Performs other related duties as assigned

Qualifications and Education Requirements

· Minimum of 1 year of customer service experience required

· High school diploma or equivalent required

Preferred Skills

· Friendly, inviting, and professional personality and presence

· Basic office skills such as typing and filing

· Good organizational skills Attention to detail

CORE BENEFITS & WELLNESS

Medical (including Virtual Care), Dental, and Vision Coverage

Employee Assistance Program (EAP)

Uniforms/Scrubs provided

FINANCIAL WELL-BEING

Competitive pay, Bonus potential, and annual merit reviews

401(k) Plan w/Company Match

Health Savings Account (HSA) with HDHP health plans

LIFE INSURANCE

Basic and Supplemental Life Insurance

Spouse and Child Life Insurance

TIME OFF, DISABILITY AND LEAVE OF ABSENCE

Paid Vacation (Starting at 2 weeks) and 6 Annual Paid Holidays

Employer Sponsored Short Term Disability (Medical Leave - including maternity leave)

Long Term Disability Plan