Physical Damage Specialist (Remote Work Available)

Job description

Purpose of JobWe are seeking an experience auto physical damage specialist to join our team. Virtual oversite of auto repair process to include total loss validation and general oversight of Independent Appraisers. This is a Remote Work from Home position. Multible Positions available. Responsible for building relationships and providing oversight of our third-party vendors through virtual or in person interactions with members, claimants and third-party personnel. Drives USAA's financial strength by ensuring accuracy and quality of third-party vendors' work product. Within defined guidelines and framework, works to resolve problems with a focus on the mission and exceptional member experiences.Job RequirementsAbout USAAUSAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.USAA Careers World Class Benefits (31 seconds)TasksIdentify and manage existing and emerging risks that stem from business activities and the job role. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled. Follow written risk and compliance policies and procedures for business activities. Responsible for on-boarding, oversight, maintaining partnerships, and coaching to performance of our contractual and/or operational goals as applicableEvaluate vendor work product to ensure quality, accuracy, and adherence to the terms and conditions of the contract.Collaborates with 3PRM on vendor footprint to balance member needs and operational resources.Responsible for complaint and payment discrepancy resolution within the vendor MOI. Provides direction as needed on borderline Total Loss situations Accountable for providing decisions and insight on physical damage losses within authority granted and advances requests for further authority as needed. Acquires and applies advanced knowledge of P&C insurance industry products, services, contracts and internal processes and procedures to ensure compliance. Supports workload surges and/or Catastrophe Operations as needed.When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses.Minimum Requirements:High School Diploma or General Equivalency Diploma4 years auto physical damage estimating experienceCurrently possess or acquire and maintain individual I-CAR Platinum ProLevel 3 certification within 12 months of hire.Capability to prioritize, problem solve, and effectively communicate next steps and path to resolution.Effectively communicates through multiple channels to include utilization of digital tools to drive speed, accuracy and serviceAcquisition and maintenance of insurance adjuster license within 90 days and designated number of attempts.Strong oral and written communication skillsPreferred Experience:Proficiency with CCC vehicle damage estimating systemCurrent P&C insurance adjuster licenseCurrently possess I-CAR Platinum certificationExperience with STARS or other automotive Direct Repair Programs (DRP)Strong coaching, analytical and negotiation skillsCurrently hold an active Adjuster LicenseServed in the US Military or a Military Spouse?The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.Compensation:USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $66,300.00 -$119,500.00 this does not include geographic differential it may be applied based on your work location)Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors. *Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average. Shift premium: will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. Please click on the link below for more details.USAA Total RewardsRelocation assistance is not available for this position.