Work at Home Customer Service Rep - Mesa - AML

Job description

Job Overview

As an AML investigator you'll be joining our fast-growing compliance team by contributing to AML program covering our client's credit and debit programs.

Perks:

• A few miles from downtown Tempe and ASU
• State of the art site in a great business district with free parking
• Exceptional benefits package after 90 days employment
• Tons of growth opportunities
• Ability to work from home (BCP\short term)
• Bonus opportunities and incentives

Core Responsibilities

• Conduct time-sensitive, detailed investigations of escalated AML alerts and Unusual Activity Reports (UARs), analyzing instances of potential money laundering activity and/or suspicious financial activity using a range of research and analytical tools.
• Partner with Fraud, Member Services and Law Enforcement Response teams, as necessary, in researching and investigating cases.
• Utilize judgement within broadly defined procedures and practices to determine appropriate actions required to solve a range of complex problems.
• Create clear and concise case reporting concluding on the activities being reported with supportive reasoning.
• Upload documentation to case repository; maintain audit readiness.
• Engage the support of leadership team where complex cases require.
• Work within established performance timeframes and in accordance with quality standards set forth within procedures.
• Apply company policies and procedures to resolve a variety of issues.
• Calibrate with Financial Services team to continually to drive process improvements and efficiencies.
• Maintain knowledge relating to federal regulations and AML regulatory standards and apply new developments into existing systems and solutions.
• Investigate and resolve matters of significance on behalf of management.

Qualifications:

• Preferred 2 years of experience required in financial services, preferably in compliance, risk management, and/or audit roles.
• A minimum of 2 years account / transaction review experience.
• ACAMS and/or CFE and/or AML certifications preferred.
• Demonstrated experience in financial crimes and creating process workflows preferred
• Bachelor's Degree preferred.

Required Competencies:

• Solid understanding of standard AML / Fraud triggers and emerging trends.
• Ability to manipulate and analyze data and clearly consolidate findings with a high level of clarity and detail.
• Skilled at maintaining composure while handling Red flag communications.
• Strong Investigative and analytical skills with the ability to identify critical patterns.
• Sound judgement in the development of solutions for a dynamic and innovative business.
• Advanced Microsoft office or G Suite skills.
• Excellent verbal and written communication skills.
• Data Oriented.
• Efficient and effective approach to case management.
• Ability to work independently.
• Strong understanding of liability and risk identification.