Customer Coordinator

Job description

WHY YOU SHOULD CONSIDER THIS OPPORTUNITY

Would you like to be part of a world's leading producer of building materials that inspire architectural and decorative solutions? Are you passionate about distribution of products that inspire the life of many people?

Stone Systems () is the largest network of commonly owned stone fabrication shops in the North America. Currently, there are 12 Stone Systems shops throughout the US. The company is part of the Cosentino group (), a dependable and reliable stone surface manufacturer with over 70 years of experience in the natural stone industry. In addition to having the largest production capacity of any manufacturer of quartz and other surfacing products, Cosentino also has a worldwide distribution network.

We are looking for a Customer Coordinator to join our Fabrication Center.
You will join a company:

• With an international mindset and presence in 80+ countries
• With an amazing growth story, sustained by an extraordinary innovation with products such as Silestone®, Dekton® and Sensa by Cosentino®
• In which you will be able to grow your career and develop your leadership skills

WHAT YOU WILL BE DOING

As a Customer Coordinator, you would be responsible for scheduling measures & installs, communicating with customers, contractors, and production staff, along with maintaining square footage needed for budget, preparing daily packets for measures, production and installs. This role must also handle immediate needs of the customer and accounts.

Job Expectations

• Ensure measures are scheduled within 72 hrs. of customer ready date, while maintaining integrity of routes and ensuring volume for business needs are met.
• Ensure installs are scheduled within 48 hrs. of confirmation date, while maintaining integrity of routes and ensuring volume for business needs are met.
• Monitor measure & install square footage, reporting KPI attainment to management
• Communicate and coordinate shop follow-up and expedite orders when needed.
• Participate in and interact with internal teams on a regular basis to ensure timely response to customers/orders.
• Maintain CRM updated with all customer changes/notes.
• New packets for production are supplied by shop daily deadline.
• Assist customers with in shop slab viewing and layouts.

WHAT WE ARE LOOKING FOR

EXPERIENCE
Required

• +1 years of customer service experience in a call center environment.
• Ability to pass background check

Desired

• Experience scheduling/routing appointments and managing multiple schedules.

EDUCATION
Required

• High School Diploma/GED

KNOWLEDGE
Required

• Customer Service Etiquette
• Knowledge of Customer Relationship Management System (CRM)
• Proficiency in Microsoft Office (Excel, Outlook, etc.)

Desired

• Experience working with subcontractors.
• Bi-lingual

SKILLS
Required

• Communication: Oral & Written. Capacity to interact with customers in a pleasant and articulate manner.
• Capacity to multitask
• Ability to work independently
• Strong organization

PREFERRED BEHAVIORS
Required

• Detail Oriented
• Influence/Motivation
• Team Work
• Initiative

ABOUT COSENTINO

Cosentino, the world's leading producer of Silestone quartz surfaces, is a family-owned business. It focuses on the design, production and distribution of architectural and decorative solutions made from natural stone. It creates and defines leading products that are designed to provide innovative and functional solutions for the home and public spaces under the criteria of careful design, innovation and environmental respect. The group based its development on international expansion and an innovative research program, which enables it to use the most advanced technology to obtain new materials. Cosentino's activity covers the entire natural stone manufacturing process, from extraction and processing to the installation of quartz surfaces, such as kitchen and bathroom worktops, cladding and other products.

Cosentino is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Cosentino is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Cosentino are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Cosentino will not tolerate discrimination or harassment based on any of these characteristics."

Job Type: Full-time

Pay: Up to $17.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Work Location:

• One location

Work Remotely:

• No