Fraud Analyst/Investigator

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Job description

Fraud Investigator/Case Management

Duration- 6 months

REMOTE to Start and onsite after Covid

SAN ANTONIO AND PHOENIX

REQUIRED SKILLS:

• Fraud/Banking Experience (Not AML). 2 years +
• 2+years of experience with interviewing, writing/documenting a case report supporting investigative findings. 1year + of case management experience.
• Experience interviewing, writing/documenting a case report supporting investigative findings. 2 years +
• Case management experience. 1 year+?
• Advanced Computer and Internet Skills
• Microsoft Office Tools including Excel and Word

RESPONSIBILITIES:

• Will conduct noncomplex fraud investigations from referral through and including creating SARs
• Proficiently uses a variety of fraud management tools and systems to identify and investigate suspicious financial and non-financial activity on a wide range of products and services.
• Effectively initiates contact with members to review suspicious activity; and if necessary, take appropriate actions to mitigate the risk and protect the member's assets.
• Possesses multi product, system, and/or process knowledge and effectively uses it to prevent, detect and mitigate fraudulent activity across multiple products and services.
• Effectively utilizes appropriate tools and procedures to report confirmed fraud and associated trends.
• Applies foundational knowledge of the business, its products, and processes and provides improvement opportunities and recommended solutions to improve the effectiveness or efficiency of fraud prevention and detection.

JOB DESCRIPTION:

• Conduct investigations which include acts of fraud directed at USAA and its members and/or files regulatory reports according to legal requirements. Under minimal supervision, performs moderately complex work assignments and problem resolution to support other team members. Job Duties: Conduct investigations of suspected or known criminal activity which include acts of fraud directed at USAA and its members.
• Organize investigative results, obtain and preserve evidence, and present findings. Document investigations in the Enterprise Financial Crimes Case Management system and make recommendations for prevention of subsequent similar occurrences.
• Conduct interviews of members and other individuals associated with specific acts or conduct associated with conduct under investigation and documents the results of the interview.
• Review transaction data to detect fraudulent patterns and trends in support of the investigative process activities.
• Prepare Suspicious Activity Reports (SAR) in compliance with established regulatory guidelines and time frames.
• Establish and maintain effective relationships with various business partners and provide advice regarding fraud prevention and other loss prevention topics in order to become a trusted advisor.
• Maintain liaison with law enforcement agencies and other institutions to ensure the corporation is informed of all relevant potential risks.
• Work with in-house counsel, as well as collections, to aggressively pursue restitution for losses.

EDUCATION:

Bachelor's degree or equivalent work experience in corporate fraud investigations, federal, state, local or military law enforcement.

MINIUMUM EXPERIENCE:

• 3-5 years of relevant financial industry experience
• Skill to combine pieces of information to form general rules or conclusions (includes finding relationship among seemingly unrelated events).
• Ability to use Microsoft Office tools and applicable systems
• Effective writing and oral communication skills