Front of House Supervisor

---

Job description

Escape Lounges / MAG USA is a subsidiary of Manchester Airport Group ("MAG") - the UK's largest airport operator. MAG expanded into the U.S. market in 2015 and, since then, we have quickly established a robust services and consulting business, which proudly supports a growing number of airports across the U.S. with a variety of premium services.

One of the product lines that MAG USA is focused on are our award-winning " Escape Lounges," our line of premier, common-use airport lounges.

Responsibilities and Duties

Reporting directly to the Lounge Manager, we are currently looking for a motivated and experienced Front of House Lounge Supervisor to lead our professional hospitality team within our Escape Lounge. Working closely with the Back of House Supervisor, this role requires an experienced and rounded catering/ hospitality professional as the duties are varied. Typical duties will include:

• Provide and ensure a high standard of meet and greet services for customers
• Supervision of all front of house hospitality staff to ensure an optimal service is delivery.
• Responsibility for stock management and equipment maintenance/ repairs.
• Ensure Escape Lounge facilities are maintained and presented professionally
• Managing payments and maintaining accurate and auditable accounts
• Collaborate with Lounge Manager to review employee performance and to provide relevant training
• Maintain knowledge on all liquor regulations.
• To assist with Marketing the lounge product to potential customers.
• Most importantly: to ensure that the escape lounge has a vibrant, energetic and customer centric feel.

We strive for excellence and aim to be the benchmark service provider for lounges in the U.S. Therefore, this role will require the delivery of innovative solutions and quality service in line with business objectives and MAG's elevated company standards.

Qualifications and Skills

The ideal candidate we are seeking will have extensive experience supervising front of house/ hospitality teams within hotels/ restaurants etc. and have a proven track record in the delivery of high-end hospitality services. You must be a team player and be able to work in collaboration with your team-mates. We have an inclusive, professional culture and only employ staff who embrace and share these principles. Given the nature of the airport lounge, you will have to be flexible around shift times and availability. Most importantly, you will be an inspirational leader with an ability to get the best out of your staff, create a culture of success and develop exceptional 'team spirit'.

You must be over 21 years old to comply with our service of alcohol policy.

Benefits

MAG is a global business that continues to expand not only across the US, but across the world. We want to be the number one airport support service business across the U.S. and believe that great service starts with its people. Therefore, we offer great training and career opportunities. Our benefits package is one of the most generous in the industry with medical, dental, vision coverage and basic life insurance to name just a few. We are growing rapidly in the U.S. and as such can offer great career options for outstanding people!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, actual or perceived sexual orientation, national origin, age, physical handicap, or disability as set forth in the American with Disabilities Act 1990, or Veterans Status. This vacancy will close once enough applications have been received. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Job Type: Full-time

Pay: Up to $20.00 per hour based on experience

COVID-19 considerations: All customers and employees are required to wear face masks, enhanced cleaning and sanitation procedures, etc.