Inside Claims Adjuster - Property

Job description

Overview

Mutual of Enumclaw was founded in 1898 by local farmers who wanted to look out for each other. That spirit continues to define our company culture. Our employees are proud of our thoughtful approach to insurance, and it shows. In August 2020, for the ninth year in a row, we were recognized as one of Washington's 100 Best Companies to Work For by Seattle Business magazine (based on a survey of our employees).

Mutual of Enumclaw works exclusively with local independent agents to offer insurance products for individuals, families, farms, and businesses. We currently operate in Washington, Oregon, Idaho, Utah, Arizona, Montana and Wyoming.

At Mutual of Enumclaw, we strive to deliver an insurance experience so rare and valuable that it can't be found elsewhere. We accomplish this by bringing a thoughtful approach to the protection of our members' financial security. Through this approach, we hope to continue to build a thriving organization, trusted by its members, that stands the test of time.

This position will be responsible for providing world-class service to our customers at every available opportunity during the investigation and resolution of low-complexity property and/or casualty claims.

This position reports to a Field Claims Supervisor and will work remotely. Preference given to candidates located in the following states: Washington, Oregon, Idaho, Utah, Arizona, Montana, Wyoming.

Potential Bonus 5%

Benefits include but are not limited to medical, dental, vision, cash balance and 401(k) plans with company match; life insurance; employee discount on personal insurance; wellness reimbursement program; paid parental leave and an annual bonus plan.

Responsibilities

* Provide Ethical, Responsive, Personal and Efficient claim service while resolving low-complexity, property and/or casualty claims.
* Demonstrate superior communication skills through attentive verbal conversations and quality written correspondence.
* Build rapport with policyholders, customers, agents, carriers, attorneys and vendors to facilitate prompt and accurate claim resolution.
* Investigate loss facts promptly, including the gathering of photographic and physical evidence, in order to make accurate and timely claim decisions.
* Interpret and apply coverage on multiple insurance policy types, appropriately using regulatory and compliance knowledge in claim decisions.
* Establish indemnity and expense reserves for payment, evaluating and executing release forms when necessary.
* Write and/or review vehicle and/or property damage estimates applying appropriate estimating guidelines.
* Negotiate directly with body shops, claimants and insurance carriers.
* Manage rental, vendor and other claim expenses.
* Recognize fraud potential and prepare claims for subrogation referral/recovery.
* Identify and monitor First Party Medical and Injury exposures.
* Effectively manage fluctuating workload while maintaining focus on claims quality and customer experience.
* Performs most duties by telephone in an office setting.
* May periodically require on-call availability after normal business hours.

Qualifications

* 3 + years of claims adjusting experience preferred
* Commercial and/or auto estimating experience preferred
* Bachelor's degree or Associates degree plus equivalent business/industry experience preferred
* Demonstrated proficiency with Microsoft Office products and claims-related software programs
* Strong verbal and written communication skills
* Experience in conflict resolution and problem solving
* Working knowledge of insurance policies and regulatory environments
* Insurance industry designation(s)/certification(s) preferred

This job description is designed to describe key required competencies and qualifications. It is not intended to cover all activities associated with this specific assignment. Specific duties and standards will be established by the business unit directors and managers.