Service Desk Analyst

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Job description

Net2Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500+ employees globally, with over 30+ locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap - Right Talent - Right Time - Right Place - Right Price and acting as a Career Coach to our consultants.

Title: Service Desk Analyst

Job type: Fulltime Permanent

Location: Phoenix, AZ (Remote until covid)

Job description:

• Answer End user calls and make outbound calls for incident follow up

• Provide First level resolution

• Ticket Creation/Categorization/Prioritization

• Ticket escalation to respective Support Group

• Incident Resolution and recovery

• Ticket Closure and follow-up on aging or open tickets

• Undergo training based on project requirements

• Ability to adhere to Shift schedule

• Work experience in supporting service desk or support center for manufacturing plant IT users and corporate support

• Good communication skills and customer management experience

• Good Analytical & Coordination skills

• Excellent Customer Service skills

• Good understanding of Computers and technical Troubleshooting skills

• Good interpersonal skills

• Excellent Soft skills for handling Voice, Email & Chat transactions

• Strong multitasking skills handling voice calls and document records at the same time

• Collaborate with Team Leads in terms of Service Outages

• Good experience working with Computer hardware

• Excellent knowledge on Windows Operating system

• Good understanding of Microsoft Office suite

• Critical Situation management

• Understanding of Total Case Ownership

If you are interested, please forward your resume to and you can also reach me at Ext.405 to discuss your career aspirations.

Why work with us - At Net2Source, we believe everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in-with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out-with opportunities to have a strategic impact, innovate, and take necessary steps to make your mark. We help clients with new skilling, talent strategy, leadership development, employee experience, transformational change management and beyond.

Equal Employment Opportunity Statement:

Net2Source is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Awards and Accolades:

• America's Most Honored Businesses (Top 10%)

• Awarded by USPAAC for Fastest Growing Business in the US

• 12th Fastest Growing Staffing Company in USA by Staffing industry Analysts in the US (2020, 2019, 2020)

• Fastest 50 by NJ Biz (2020, 2019, 2020)

• INC 5000 Fastest growing for 8 consecutive years in a row (only 1.26% companies make it to this list)

• Top 100 by Dallas Business Journal (2020 and 2019)

• Proven Supplier of the Year by Workforce Logiq (2020 and 2019)

• 2019 Spirit of Alliance Award by Agile1

• 2018 Best of the Best Platinum Award by Agile1

• 2018 TechServe Alliance Excellence Awards Winner

• 2017 Best of the Best Gold Award by Agile1(Act1 Group)

Regards:

Anup Kumar

Sr. Technical Recruiter

Office: x 405 | Cell:

Email:

Website:

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