Broker Administrator

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Job description

JOB SUMMARY

Under general supervision the Broker Administrator provides full administrative support to Broker Manager. This position will perform a variety of administrative duties, general operational functions, and exceptional customer service to all employment levels.

ESSENTIAL JOB FUNCTIONS

• Maintain communication with agents regarding their license status and timely license renewal.
• Schedule new agent's interviews with Broker.
• Ensure new agent files are complete and fully documented per Department of Real Estate (DRE).
• Assist Broker with the timely completion of sales contracts.
• Ensure delivery to corporate imaging and broker log book filing.
• Coordinate with Real Estate School Instructor and sales support staff to ensure smooth transition from pre licensing to licensure employment.
• Maintain communication with Sales, Contracts and Corporate departments regarding inquiries on contracts, agent status, and proper documentation per Department of Real Estate regulations.
• Maintain active and previous agent's files as per Department of Real Estate regulations.
• Create and maintain all broker documents and policies and distribute to new and existing agents, per the Department of Real Estate regulations.
• Travels to different work sites.
• Completes all required Company trainings and compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other related duties as assigned.

EDUCATION

• High School Diploma or equivalent.

EXPERIENCE

• A minimum one (1) year of experience in the Real Estate field required.
• No supervisory experience required.

SUPERVISORY RESPONSIBILITIES

• This position does not include any supervisory responsibilities.

LICENSE & CERTIFICATIONS

• Real Estate License (State Specific)
• Driver's Licenses (non-commercial) - must be state-specific.

SKILLS & ABILITIES

This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.

Specific skills and abilities include, but are not limited to the following:

• Computer proficiency in Microsoft Word, Excel, and Outlook.
• Understand how to develop and implement business strategies.
• Ability to interpret and create policies, procedures, and manuals.
• Excellent customer service skills.
• Proficient in time management; the ability to organize and manage multiple priorities.
• Ability to take initiative and effectively adapt to changes.
• Recognizes an emergency situation and takes appropriate action.
• Able to establish and maintain a cooperative working relation.

• Ability to interpret and create spreadsheets.
• Able to use sound judgment; work independently, with minimal supervision.
• Strong analytical and problem solving skills.
• Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.
• Performs well with frequent interruptions and/or distractions.
• Basic math skills.

ADDITIONAL INFORMATION

Please note that Hilton Grand Vacations (HGV) acquired Diamond Resorts International (DRI) as of August 02, 2021. If you apply to work at a Diamond Resorts company you will be an applicant of a subsidiary of HGV. A transition to HGV will occur as we integrate technology, systems and branding but it will take time until our separate operating systems, employment policies and benefits are fully integrated. As a result, for a period of time, employees will receive correspondence and messaging from Diamond Resorts as well as from HGV and related entities.