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Call Center - Financial Services

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HotFoot Recruiters 21.00 US Dollar . USD Per hour

2021-12-03 08:52:49

Job location Tempe, Arizona, United States

Job type: fulltime

Job industry: Banking & Financial Services

Job description

HotFoot Recruiters would like to announce the following opportunity available for immediate consideration:

Company: Confidential

Position: Call Center - Financial Services

Location: Tempe, AZ - Remote Eligible (AZ, IA, TX, WI)

Type: Contract, Full-Time

Summary: Get your foot in the door with a Fortune 500 company in the Financial Services Industry! Named one of the 2020 FORTUNE 100 Best Companies to Work For® by Great Places to Work®

Responsibilities:

  • High volume, inbound call center
  • Answer incoming calls and email correspondence from internal customers: Financial Advisors, Branch Office Administrators, and internal departments.
  • Provide timely and accurate support.
  • Act as the subject matter expert in one or more areas such as: Retirement services, 401K, funds transfers, New Accounts, etc.
  • Ensure performance metrics are met or exceeded.

Requirements & Qualifications:

  • 1+ years of complex Inbound Call Center experience OR Banking/Financial Services experience
  • Strong technical skills in Microsoft Office, web-based programs, and Service Center
  • Comfortable talking on the phone and having engaging conversations
  • Adaptable to change and able to learn new technologies and programs
  • Strong problem solving and conflict resolution skills
  • Excellent verbal and written communication skills and strong interpersonal skills
  • Ability to multitask and demonstrate patience, empathy, and a sense of calm in a fast-paced environment.

Preferred Qualifications:

  • Prior customer service experience
  • Prior Financial Services Experience strongly preferred, understanding of terminology and understanding in areas such as: Retirement services, 401K, transferring and opening accounts
  • High school education required, college degree beneficial

Compensation

  • $19-21/hr. depending on experience.
  • Work from home
  • Medical/Dental/Vision benefits - Eligible 1 st of the month, following 90 days of employment
  • Company provided desktop or laptop (based on inventory) and related equipment for duration of the assignment.

About HotFoot Recruiters

Founded in 2009, HotFoot Recruiters was born out of a passion for helping others succeed while providing superior staffing solutions and unrivaled client service. We place people first. Our clients, our candidates and our employees are at the forefront of our company's mission above all else. We build partnerships rooted in trust, accountability, and results. We take initiative to make a difference because we are the difference.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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