Claims Specialist II- TERM

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Job description

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world. Across the globe, we're 180,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

Some MUFG roles require that individuals be fully vaccinated against COVID-19, subject to medical and/or religious exemptions, if applicable. Should you be selected for an interview, your recruiter will provide additional information. Claims Specialist II : Job Summary: Investigate and resolve customer inquiries and claims of error adhering to Regulation E. Reporting to a Dispute Resolution Manager, the Claims Analyst II performs comprehensive investigations for complex, large dollar customer claims of error involving ATM, Automated Clearing House (ACH), Bill Pay, Mobile Banking, and Cash Edge in compliance with Federal Reserve Regulation E. Knowledge of Regulation E, MasterCard Rules, STAR Rules, and National Automated Clearing House (NACHA) Rules and Regulations is required. Review available data to determine possible points of compromise, minimize losses, and stop further counterfeit/fraudulent activity. Cases must be handled efficiently and within the timeframes and Federal guidelines of Regulation E. Utilize internal systems and communicate with external merchants and law enforcement to investigate customer inquiries and claims of error. Expert knowledge of claim types and all claims forms and document types for distribution is required. Answer calls from returning customers inquiring on the status of their claim, and are expected to leverage resources and accurately answer customer inquiries about their claim. Assist with handling escalated calls and complaints, along with the development of Claims Analysts I. Identification of recovery and chargeback opportunities under National Automated Clearing House Association (NACHA), STAR Rules, and MasterCard rules, and knowledge of affidavits related to check disputes is required. Identification and reporting of suspected elder or dependent adult financial abuse is also required. Communicate with business partners and make recommendations to ensure successful resolution of claims and minimize bank losses (ex, closing account, not reordering debit card), and report any suspicious activity or red flags. The Claims Analyst II will have subject matter expertise in four to five claim types. Qualifications: High School Diploma, GED or equivalent education, post High School education / Associates Degree preferred. Minimum 5+ years banking operations experience Minimum 3+ years call center experience preferred. Claims processing experience and comprehensive knowledge of banking regulations, specifically Regulation E. Desired candidate will possess excellent organizational skills along with strong oral and business writing communications and interpersonal skills. Strong analytical/problem-solving skills, attention to detail/accuracy, flexibility in work assignments, and strong customer service skills are required. Candidate should display strong decision making skills that demonstrate flexibility, and resourcefulness and should possess the ability to handle and prioritize multiple tasks while meeting deadlines with limited supervision. An ability to work well with others to overcome obstacles and problems in a changing environment as well as an ability to work with managers and associates in collaborative manner are desired.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity/Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.