Fraud & Claims Operations Specialist 3

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Job description

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Consumer and Small Business Banking (CSBB) provides financial services to 21 million retail bank households and three million small business customers through approximately 4,900 retail branches, 17 customer service centers, and approximately 13,000 ATMs in 36 states and the District of Columbia. We serve and help individuals and families in many aspects of their lives, helping them buy homes, open first bank and savings accounts, buy cars to get to and from work or school, and start or grow small businesses. CSBB is focused on innovating and transforming with the customer at the center, better enabling customers to engage with us how, when, and wherever they choose. As an industry leader in many consumer and small business areas - including retail deposits, debit card transaction and purchase volume, and small business lending - our primary goal is delivering for our customers.

CSBB Operations delivers a diverse set of foundational operational and contact center services for the enterprise and to consumer, small business, and wholesale customers, providing stability, scalability, and security for Wells Fargo. Services include deposits, payments and ATM operations, global fraud and claims, account reconciliation, wire transfers, cash vault and lockbox services, print and image services, unclaimed property processing, legal order processing, estate care, and voice, email, chat, and social media services for consumer and small business customers. Divisions include ATM Strategy and Vendor Solutions; Business Planning and Transformation; Customer Excellence, Controls and Enablement; Customer Service; Fraud and Claims Management; Retail Core Operations; and Workforce Management, Capacity Planning and Productivity Analytics.

The Fraud & Claims Ops Spec 3 for Online Fraud Detections reviews, verifies and/or identifies customer transactions to detect/prevent financial crimes activities, policy violations and suspicious situations in order to mitigate and/or recover losses. Monitors moderate to complex account activity which requires research that may involve multiple transaction channels. Uses a variety of sources for information, including online systems and tools/models. May perform general account handling functions such as close account determination, holds, restraints, etc. Document research findings and actions on cases for possible referrals for Suspicious Activity, Identity Theft Operations (ITO) and Suspected Financial Abuse. May contact customers and/or vendors to validate transactions. May maintain files, records, databases and prepare standard/routine management reports. Prepares required documentation including Suspicious Activity Reports. May identify control failures in bank processes, procedures, customer or team member decisions and then categorize losses and assign loss accountability. Reviews more complex/unique situations with senior department staff.

Location: 1336 W. Alameda Dr. Tempe, AZ 85282
Training: Monday - Friday 8am to 4:30 for 6 weeks.
Multiple schedules
Start Date: February 14, 2022

Required Qualifications

• 1+ year of experience in one or a combination of the following: customer service, financial services, fraud, or investigations obtained through work or military experience; or an AA/AS degree or higher

Desired Qualifications

• 1+ year of operations environment experience
• Banking or financial operations experience
• Customer service experience
• Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
• Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment
• Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
• Ability to research, analyze, and determine a course of action for financial transactions
• Ability to take initiative and work independently with minimal supervision in a structured environment
• Basic computer skills including the ability to navigate multiple windows, applications, and utilize search tools to find information
• Excellent verbal, written, and interpersonal communication skills
• Strong analytical skills with high attention to detail and accuracy

Other Desired Qualifications

• Outlook
• PREVENT
• RMS Lexis Nexis
• Service View
• CCM
• CIV
• CLAIMS
• CSA

Street Address

AZ-Tempe: 1336 W Alameda Dr - Tempe, AZ

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.



Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits Summary

Benefits

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