Manager, Bank Operations - AML

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Job description

Purpose of Job This position is located in San Antonio TX or Plano TX with the opportunity to work a Hybrid schedule.

Directly manages a group of employees that provide support for Bank Operations (Deposit Operations, Card Services, Cash Management, Loan Servicing and other Bank Products) through fulfillment of a variety of Banking functions that help the business meet set goals and objectives. Proactively identifies, develops, recommends, and implements improvements to products, processes and delivery of service. Organizes and leads the execution of operational and strategic business plans.

Job Requirements

Tasks:

• Identify and manage existing and emerging risks that stem from business activities and the job role.

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follow written risk and compliance policies and procedures for business activities.

• Manages day to day transaction processing and/or servicing in order to achieve optimal productivity by managing workload volumes within service level objectives and identifying and implementing appropriate solutions.

• Maintains knowledge of relevant Banking regulatory environment to ensure compliance across area of responsibility.

• Responsible for developing, communicating, and training of new and revised policies and procedures that enable team members to meet functional goals and objectives and provide excellent member experience.

• Serves as subject matter expert and partners with other areas within Bank other Bank areas and external entities to assist in changing or implementing projects or programs that drive efficiencies.

• Partner with technology and operations to execute on the product roadmap, by leading business requirements gathering, system design reviews, end user testing, and implementation activities.

• Identifies opportunities to improve operational effectiveness and performance standards to ensure that operations are efficient in terms of resources.

• Coordinates complex operational issues and/or resolution of member escalations.

• Builds and manages a high performing team of professionals by staffing, training, coaching, and developing and managing performance.

Minimum Experience Required:

• Bachelor's degree OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.

• 6 years of related experience in bank operations to include end to end processes for retail banking products such as credit, consumer loans, payments and settlements.

• 2 years of direct team lead, supervisory or management experience required.

• Experience in program/project management, process improvement, or business analysis.

• Strong knowledge in Banking regulations such as Bank Secrecy Act (BSA), Anti-Money Laundering, Bank Information Security Program, Reg E, Reg CC and Reg D.

When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses.

Preferred Experience:

• 3 or more years USAA leadership or external leadership experience at a large Financial Banking Institution

• Experience in implementation of new processes, procedures, and management routines.

• Experience working with partners and stakeholders in the establishment of new relationships that support Enterprise experiences and compliance requirements.

• Extensive experience with inbound/outbound calling operations, high-risk authentication procedures, and member solicitations and escalations.

• Advanced knowledge of Anti-money laundering (AML), Know Your Customer (KYC), and Enhanced Due Diligence (EDD) processes and procedures in a banking environment.

• Call Center Environment Leadership experience

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $ 80,200-$144,500*(this does not include geographic differential it may be applied based on your work location). Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential:

Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium: will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards

Relocation assistance NOT available for this position.