Property Manager

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Job description

POSITION: Community Manager (Full-Time, Exempt)

DIRECT REPORT: Regional Manager

SUMMARY

As a Community Manager, you are responsible for the overall operations of your property or portfolio. This includes monitoring and achieving/exceeding physical, financial, and leasing expectations. This is accomplished through successful planning, organization, attention to detail, and maintaining a sales-driven, customer service mindset and attitude.

RESPONSIBILITIES (Including but not limited to):

• Leasing/Networking
  • Answer email/phone calls from prospective residents
  • Generate marketing ideas for each property creating Facebook ads, marketing outreach campaigns, etc
  • Schedule and perform tours to prospective residents
  • Showcase our properties to the best of your ability by identifying your prospect's needs and providing them with adequate information to aid in their decision-making process
  • Guide prospects through the application process
  • Create/sign Leases for new move ins
  • Weekends and evening tours are popular tour times and important during times of low occupancy
  • Attend networking events
  • Network with local businesses to get brand recognition
  • Actively be involved with Chamber of Commerce and different events taking place in Fayetteville.

In order to maintain high performing properties, it is necessary for them to have high occupancy.

• Administrative
  • Answer all incoming calls for all properties and address accordingly. Most of this will be done by the leasing consultant, but it's important all calls are answered and addressed.
  • Coordinate and schedule all resident move outs and move ins on site.
    • This includes scheduling vendors to complete necessary repairs/cleaning in the apartment
    • Final resident walkthrough
  • Coordinate vendors to complete exterior repairs and preventive maintenance
    • Landscaping, Pest Control, etc.
  • Accurately log all resident activity into Appfolio and monitor staff to ensure they do the same. This includes:
    • Apartment tours
    • Phone calls/emails leads
    • Resident applications
    • Resident lease information/Lease renewals
  • Create content for resident events and various other resident communication
  • Complete monthly renewal notices

• Physical
  • Performing physical inspection of all units/property to ensure interior and exterior conditions are up to standards
  • Pass out notices to residents (most are email, but some require hand delivery)
  • Complete move in and move out walkthroughs with residents
  • Ability to use a computer and lift 20 pounds
• Financial
  • Working with prepared budgets to hit target financial goals
  • Using P&L statements to assist with purchasing decisions
  • Assisting with budget creations
  • Using best judgement to identify income opportunities and areas to mitigate expenses
  • Ensure invoices are submitted through Appfolio.

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