Business Analyst/Customer Liaison (FDA Public Health Research)

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Job description

All ManTech employees will need to meet the requirements set forth in Executive Order 14042 and the Safer Federal Workforce Task Force Guidance requiring all covered contractor personnel to be fully vaccinated against COVID-19.

Secure our Nation, Ignite your Future

Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. AtManTech International Corporation, you'll help protect our national security while working on innovative projects that offer opportunities for advancement.

Currently, ManTech is seeking a motivated, career and customer-orientedBusinessAnalyst/Customer Liaisontosupportthe Food and Drug Administration(FDA)'s National Center for Toxicological Research (NCTR) located in Jefferson, Arkansas.You will support Data Center operations and cloud-modernization efforts and focus on helping the technical team understand the needs of FDA's internal "customers" - meaning the FDA Centers, Offices, and Divisions with unique technology support needs, modernization requirements, and hosting requirements.

This role is primarily focused on understanding and documenting requirements and requires that love to dig in and bring business and technical people together to solve problems. Prior experience as a Project Coordinator, Customer Service Representative, Sales Engineer, or Business Analyst is all useful; we recognize that tech-savvy communicators do not have a single career progression.

Responsibilities include, but are not limited to:

• Deepunderstanding ofNCTR's technology needsandData Center and cloud-hosting teamcontributions to efficiently support the customer's needs in terms of expectations, priorities, and responsibilities.
• Coordinate the communication, clarification, and progress-tracking of NCTR's infrastructure and application requirements to Data Center teams
• Ensure compliance with NCTR expectations, SLAs, and quality assurance measures for Data Center services

• Coordinate architecture/engineering, requirements elicitation, system improvement planning and review events - including change-control board (CCB) sessions and governance review
• Lead status, progress, and risk/issue analysis reporting sessions and deliverables for NCTR staff on work underway or planned by Data Center teams
• Serve as a point of escalation for support tickets,asneeded

Basic Qualifications:

• A minimum of (5) five-years of relevant experience
• Knowledge of FDA NCTR operationalprocesses, suchas participation in interdisciplinary toxicology research, translational efforts, or policy-development activities in government, academia, or industry
• Experience with developing technology requirements, whether as a business analyst, with engineering models (UML/sysML), or agile process support (stories/backlogs)
• Experience (at a broad, but high-level) with Data Center operations, including infrastructure, networking requirements, performance metrics, etc.

PreferredQualifications:

• A Bachelor's degree
• Experience with major FDA NCTR programs and systems,such as,ArrayTrack,dbPGxEMP,dnAQET, EADB, EDKB,FDALabel, LTKB, MAQC,NCTRlcdb, etc.
• Experience in cloud migration best practices

Security Clearance Requirements:

• Must be a US citizen and be able to obtain and maintain a Tier 2 (moderate risk public trust) background investigation

Physical Requirements:

The person in this position must be able to remain in a stationary position 50% of the time. Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations.

#LI-CS2

For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license.The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.

ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at . ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.

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