Customer Service Agent

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Job description

Essential Functions:

As a valued member of the PrimeFlight team, you will provide safe and courteous services to various airline passengers with disabilities, while complying with the Air Carrier Access Act, airport policies, airline procedures, FAA regulations, and U.S. Customs. You will:

Safely lift disabled passengers with assistance from a mobility device to or from an aircraft seat
Safely transport wheelchair passengers to and from airport gates
Carry passengers' carry-on luggage
Assist with checked and claimed luggage
Push wheelchair passengers safely down the jet bridge
Ensure wheel brakes are in place prior to allowing passengers to exit the wheelchair
Complete any necessary wheelchair or incident reports
Assist passenger with security screening requirements and direct them to gates, restrooms, restaurants and ground transportation.
Stock needed supplies including, but not limited to, baggage tubs
Assist passenger with any problems, questions, or concerns
Maintain professional working relationships with passengers, fellow employees, supervisors, managers, airline employees, and airport authorities
Have computer, tablet or smart phone ability
Demonstrate regular, predictable attendance at job location
Exceed PrimeFlight customer service and safety standards
Carry out other duties as assigned

Competency:

To perform the job successfully, an individual should demonstrate the following competencies: Problem Solving, Customer Service, Interpersonal, and Oral Communication

Qualifications:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed in this Job Description are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

General Qualifications:

18 years of age
Reliable transportation
Eligible to work in the United States
Able to follow PrimeFlight Aviation safety guidelines for transporting passengers in wheelchairs

Education/Experience:

N/A

Language Ability:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to communicate effectively (read, write, and speak) in English.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:

Have computer, tablet or smart phone ability.

Certificates and Licenses:

No certifications needed.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate but may become high at various times. Employee must be willing to wear/utilize company-supplied personal protective equipment (hearing protection) to mitigate their noise exposure.

Some work is in an outside environment, with exposure to hot and cold temperatures and inclement weather.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Continuously stand and walk for the duration of the shift (6-8 hours)
Be able to lift a minimum of 75 pounds and push a wheelchair occupied by an adult
Be able to bend, stretch, twist, squat, and reach out with the body, arms, and/or legs
Use hands to finger, handle, or feel
Be able to hear and respond to the spoken voice and to audible alarms generated by airport terminal environment
Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); color vision (ability to identify and distinguish colors); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

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