Business Intelligence Analyst

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Job description

About Tala

Tala is a global technology company building the world's most accessible financial services. With more than $350 million raised from visionary investors, we are serving millions of customers around the world who have been overlooked by traditional financial institutions - and our plan is to serve millions more, and have been named by the Fortune Impact 20 list, CNBC's Disruptor 50, and Forbes' Fintech 50 list for four years running. We are expanding across product offerings, countries and crypto and are looking for people who have an entrepreneurial spirit and are passionate about the mission.

By creating a unique platform that enables lending and other financial services around the globe, people in emerging markets are able to start and expand small businesses, manage day-to-day needs, and pursue their financial goals with confidence. Currently, more than 6 million people across Kenya, the Philippines, Mexico, and India have used Tala products. Due to our global team, we have a remote-first approach, and also have offices in Santa Monica, CA (HQ); Nairobi, Kenya; Mexico City, Mexico; Manila, the Philippines; and Bangalore, India.

Most Talazens join us because they connect with our mission of enabling financial agency for underbanked people around the world. If you are energized by the impact you can make at Tala, we'd love to hear from you!

What you'll do:

* Perform routine business analysis using various techniques (e.g. statistical analysis, predictive modeling and data mining) to provide business support and data-driven recommendations
* Collect and Interpret data, analyze results using statistical techniques to provide Ad Hoc and BAU reports
* Develop and implement datasets, data collection systems, data analytics and other strategies that optimize process efficiency and quality
* Provide real-time workforce management support for Operations
* Ensure proper implementation and monitoring of workforce management strategies
* Perform basic performance trend analysis and conceptualize action items to improve operational efficiency
* Monitor headcount ratios and budget compliance
* Assist on account endorsement processing for third party service providers
* Perform cost-benefit analysis and invoice processing
* Regular update on vendor performance, reporting, invoicing and commissions
* Automation and optimization of reports, insights and data collection
* Support the Recoveries Team on long range planning projects and ad hoc requests
* Manage the Recoveries Dialer specifications, functionalities, operations and reports
* Regular update on dialer reporting and call segmentation
* Review and maintain current workforce reports and processes
* Support loading of CL call lists and continuous dialer upkeep
* Create strategic recommendations to improve real-time productivity focusing on service levels
* Become the point of contact for CX and CL scheduling
* Track project performance and ensure project completion
* Develop spreadsheets, diagrams and process maps to document needs
* Lead weekly team updates

What you'll need:

* Familiarity and exposure to Microsoft Office and Google Suite
* Working knowledge of Dialer Admin and Reporting tools
* Excellent communications skills - verbal and written
* Excellent organization, planning, and problem solving skills
* Strong knowledge of SQL and relational databases
* Experience using self service BI tools like Tableau/Power BI/Looker/Data Studio
* Experience using statistical languages R/Python/SQL to manipulate data and draw insights from large datasets

Preferred qualifications:

* Ability to work independently with minimal supervision
* Ability to work on a shifting schedule
* Ability to prioritize multiple tasks and work with end users to meet appropriate deadlines
* Flexibility to adapt quickly to change

Our vision is to build a new financial ecosystem where everyone can participate on equal footing and access the tools they need to be financially healthy. We strongly believe that inclusion fosters innovation and we're proud to have a diverse global team that represents a multitude of backgrounds, cultures, and experience. We hire talented people regardless of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.