RETAIL CLIENT SERVICES MANAGER

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Job description

Summary

Retail Client Services Manager

At our Company, we grow People, Brands, and Businesses! We are seeking a dynamic Client Services Manager who can lead the creation and implementation of in-store marketing events within major retailers. This Client Service Manager will be responsible for project development, budget management, execution monitoring, issue resolution, reporting, and invoicing. This ideal candidate will manage all related financial activities while providing a high level of service to client representatives and the internal team. As part of our winning team, you'll receive top-tier training, competitive base salary, and a comprehensive benefits package all with the opportunity for career growth. Looking to make an impact on overall growth strategies for the Consumer Packaged Goods industry?

Take this opportunity to join North America's leading business solutions provider and build your career working with amazing people in a growing industry! Apply today!

What we offer:

Full-Time Benefits (Medical, Dental, Vision, Life)
401(k) with company match
Training and Career Development
Generous Paid Time-Off

Responsibilities:

Project Management duties including: event program tracking, timeline development and management, budget management, pre- and post-promotional analysis, and reporting.
Develop effective client and retailer relations to facilitate communication and execution with internal departments to ensure that deliverables are successfully achieved.
Responsible for monitoring and adjusting project budgets and billing to ensure accuracy and timeliness. Responsible for over site of timeline revisions.
Ability to make autonomous decisions on behalf of company strategy.
Effectively communicate project KPI's to stakeholders throughout the business.

Qualifications:

Bachelor's Degree or equivalent experience is required; PMP certified or equivalent experience preferred
1-3 years of experience in the applicable field (i.e. CPG industry, sales and marketing agency, Customer, or Client)
Possess negotiation, project management, and research, analysis, and presentation skills
Creative thinker and self-starter who is able to effectively handle multiple tasks and projects simultaneously
Able to build and maintain strong client relationships
Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint, Visio, etc.)
Responsibilities

Advantage Sales and Marketing LLC dba Advantage Solutions is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. Advantage Solutions services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Position Summary
The Client Services Manager is responsible for the creation, approval, and implementation of events. Responsibilities include project development, client interaction, budget management, execution monitoring, issue resolution, reporting, and invoicing. Manage all related financial activities within company processes while providing a high level of service to client representatives, co-workers, and assist the organization in achieving a service excellence culture.

Essential Job Duties and Responsibilities

• Perform project management duties including: event program creation and implementation, tracking, timeline development and management, budget management, pre and post-promotional analysis, and reporting

• Develop effective client and retailer relationships to facilitate communication and execution with internal departments, including creative, production, sales and operations to ensure that deliverables are successfully achieved

• Manage Product replenishment process with retailer and client

• Responsible for oversight of timeline revisions with operations, client,
and sales teams

• Ability to make autonomous decisions on behalf of our company strategy, handle difficult and sensitive situations using sound and independent judgment within policy and guidelines

• Monitor and adjust agency/client budgets and billing process for accuracy and timeliness

• Facilitate category development by using database rationale such as SKU optimization, efficient promotion causal data, and lift analysis

Supervisory Responsibilities

Direct Reports
This position does not have supervisory responsibilities for direct reports

Indirect Reports
Does not have direct reports, but may delegate work of others and provide guidance, direction and mentoring to indirect reports

Travel and/or Driving Requirements

- Driving is not an essential duty and function of this job
- Travel is an essential duty and function of this job

Travel up to 5%

Minimum Qualifications The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job

Education Level: (Required): Bachelor's Degree or equivalent experience

Field of Study/Area of Experience:

1-2 years of experience in consumer products, brand, or agency experience
Experience in event execution preferred

Skills, Knowledge and Abilities
• Excellent written and verbal communication skills
• Able to build and maintain strong client relationships
• Ability to present to large and small groups in a variety of settings
• Creative thinker and self-starter who is able to effectively handle multiple tasks and projects simultaneously
• Possess negotiation, project management, research analysis, and presentation skills
• Proficient in MS Word, Outlook, PowerPoint, Strong Excel skills in Data Manipulation (filtering, sorting, freezing panes), Pivot Tables (summarizing/analyzing large data sets in Excel) and Vlookups (quickly pulling in information from a lookup table)
• Retail-Link knowledge a plus
• Strong organization, negotiation, and problem solving skills
• Team player with positive attitude

Environmental & Physical Requirements

Office / Sedentary Requirements
Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds. A detailed Environmental and Physical Requirements document is available in the Total Rewards department.

Additional Information Regarding ASM Job Duties and Job Descriptions

The Company is committed to providing equal opportunity in all employment practices without regard to race, nation or ethnic origin, colour, religion, age, sex (including pregnancy and childbearing), sexual orientation, marital status, family status, physical or mental disability or pardoned criminal convictions, or any other category protected by law.

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities.

The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Employee understands that neither the provision of the Job Description nor any representation in this document creates a guarantee or contract of employment for any specified period of time or changes the nature of Employee's employment, which can only be modified in a writing signed by the CEO.

Important Information

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

The Company welcomes and encourages applications from people with disabilities. The Company will provide reasonable accommodations, accessible formats and communication supports upon request to persons with disabilities who take part in all aspects of the recruitment and selection process. If you require accommodation in connection with the application process, please contact: Recruiter, Talent Acquisition, for external applicants, or, a Supervisor for internal applicants