Field Support Representative

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Job description

CLIENT NAME : Ricoh

1-3 years Experience Required
3 months Term (temp to engage )
Starting Dec 06, 2021
Work Auth : US Citizen, Green Card
Benefits: Eye Care, Dental, Medical, Healthcare, Dental
Pay Rate: $ 17.00/hr

Roles & Responsibilities :
It will be variety of service, depends on the type of site the person will be assigned in a given day.

These are the type of services we provide: Mail Services, Courier Services, Receptionist, Copier/Printer Fleet Support. Copy Production Service.

The person needs Customer service experience, skill on how to use PC, minor technical skill on technology.

The work location address is a Ricoh office address that we only use for reference.

The person will be assigned to different customer locations based on scheduled assignment.

Candidate will have the opportunity to become perm.

There will not be extensive standing, walking and lifting.

Person is not allowed to lift more than 50 lbs. Driving is required.

(The coverage area is 90% Orange County and 10 % in the south part of LA County) If parking is not validated or free at customer site, parking expense is reimburse.

COVID-19 vaccination policy - Candidate should be vaccinated. Fully vaccinated as defined by CDC.

Minimum Qualifications :
Assists new MS site implementation. Assists Site Manager or Supervisor in offering suggestions for improvement.

May include new suggestions or suggestions to existing processes or procedures.

Assists in the training of new and existing employees.

Maintains accurate, complete, and up to date Site Procedure Guides, Forms and Logs, and other Site Branding as directed by Site Manager or Supervisor.

Collects data for the completion of the Monthly Management Report as directed by the Site Manager or Site Supervisor.

Orders paper, toner and other supplies as directed by Site Manager or Supervisor.

In the absence of onsite personnel, may perform any of, but is not limited to the following duties: Processes all incoming and outgoing mail.

Performs other mailroom functions, such as mail fulfillment, which includes sorting, filing, packaging, and processing shipments for delivery to multiple locations.

Filing and labeling of documents and other materials for storage and retrieval.

Shipping and Receiving, including the movement of boxes and or equipment. Provides Courier Service for the pickup and delivery of mail and copy jobs, on campus and offsite.

Assists in the Copy Center and performs all functions required for the delivery and completion of all copy requests. May include the usage of binding, folders, laminators, etc.

Performs basic troubleshooting on all equipment used within the RICOH Center.

Assists in the coordinating of work assignments to meet specific deadlines and service deliverables.

Manage all aspects of the RICOH Center in the absence of the Site Manager or Supervisor.

Directs or leads the Daily Huddle in the absence of the Site Manager or Supervisor.
For one person sites, attend the Daily huddle via conference call.
Performs Front Desk Receptionist duties

Required Skills :
documents
mailbox
packages

Work Authorization :
US Citizen
Green Card

Benefits :
Eye Care
Dental
Medical
Healthcare
Dental