Sr. Analyst, Workday Experience

Job description

About Restaurant Brands International: RBI is one of the world's largest quick service restaurant companies with more than $32 billion in system-wide sales and approximately 26,000 restaurants in more than 100 countries and U.S. territories. RBI owns three of the world's most prominent and iconic quick service restaurant brands BURGER KING, TIM HORTONS, and POPEYES.Our Opportunity: The Senior Analyst, Workday is responsible for supporting the Workday Program Manager and cross-functional leads by serving as a technical/functional resource for supporting the Workday platform (Human Capital Management, Payroll, Benefits, Absence, and Time Tracking); responsible for, configuration and administration, system upgrades, and ensuring compliance with established system process standards and documentation. Roles And Responsibilities: Function as a subject matter expert for all HR transactions and business processes Act as technical support for advanced Workday report writing (i.e., expert knowledge and creation of calculated fields, matrix reports, dashboards and composite reports). Analyze and troubleshoot Workday related issues through the application of root-cause analysis and resolve as necessary. Provide support to internal users. Review, test and implementation of bi-annual Workday releases; Lead on determining impact and participating in regression testing for new system features and communication of changes/benefits to end users. Assist with testing new business processes, system modifications, and updates. Collaborate and support functional leads with escalated support issues. Monitor and track progress on Workday support requests Identify opportunities to streamline and automate work where practical (and/or improve performance, reduce risk, etc.). Create and maintain detailed testing documentation and training materials Participate in HR special projects. Required Skills: Bachelor's Degree or certificate in related field Must have 3+ years of experience as an analyst or specialist with Workday Must have strong knowledge and hands on configuration and support of Workday HCM, Business process, security and at least one of the following areas: Benefits, Payroll Strong functional knowledge across all functions in HR Proven system analysis, design and problem-solving skills Experience in application and process improvement requirements gathering and design, including process maps and gap analysis with detailed documentation Ability to multitask Must have excellent analytical, problem-solving, oral and written communication skills Must have a strong attention to detail and the ability to meet deadlines Must be a team player who prefers a collaborative environment Anticipates and embraces change; demonstrates willingness to achieve, acquire, and utilize new skills and challenging tasks; and is flexible in changing conditions. Demonstrated ability to troubleshoot the deep details of an issue and resolve problems from end-to-end Additional Experience, Skills & Abilities: SQL knowledge and understanding of relational database Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.