Team Member

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Job description

Team Member

Primary Role:
Team members are responsible for delivering exceptional customer experience and quality products. A Team Member functions primarily as the main connection between Jamba Juice and the customer.

Essential Functions:

General

• Deliver the ultimate customer service experience and impressions of the Jamba brand
• Able to clearly and concisely communicate product knowledge and information to all customers
• Responsible for customer product and service standards
• Foster an environment of team work
• Maintain exceptional customer service metric scores
• Communicates clearly, concisely and accurately in order to ensure effective shift operations.
• Follow all company operations policies and procedures

Customer Service

• Responsible for delivering an exceptional customer in store experience
• Execute customer service standards through the utilization of Jamba On Stage
• Greet and thank every customer with a smile and eye contact
• Recommend appropriate product to meet customer's needs
• Enhance customer experience through engagement and sampling

Operations

• Execute quality store operations
• Clean blenders, small wares, merchandise and physical plant as necessary
• Must be able to operate food preparation machinery
• Stocking of all supplies
• Respond to directions in an accurate and timely manner
• Adhere to all Jamba food, safety and security guidelines while respecting Jamba property
• Master station operations of the store.
• Successfully complete the Jamba store and company policy trainings

Business Management

• Provide a healthy consistent product
• Consistently make and serve all Jamba products to specifications
• Follows health, safety and sanitation guidelines for all products
• Executes proper portion control with all ingredients
• Must be able to operate cash register and handle cash transactions while adhering to Jamba Juice cash handling policies

Requirements:

• Must be 16 years of age
• Computer skills including some Microsoft software and register skills
• Must be able to lift 30-40 lbs regularly throughout shifts
• Ability to stand, bend, reach and scoop through-out assigned shift
• Ability to be mobile in walk-in refrigerator and freezer with temperatures ranging from 40° F to -10° F

JB.0.00.LN