Retail Store Transformation Practice Leader

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Job description

Retail Store Transformation Practice Leader

Location: United States

The Retail Store Transformation Practice Leader is a service line leader across all verticals globally. This includes:

• Responsible for pre-sales solution development and orchestration across other service lines and platforms to ensure customer wins within Manufacturing, Retail, CPG and Diversified verticals.
• Help to develop the partner ecosystem of solution vendors
• Become billable SME for engagements to ensure continued success
• Determining strategic directions and influencing industry investments
• Informing and enabling Retail Store Operations field sales teams
• Providing industry-specific feedback and requirements to business groups to influence product and technology development along with marketing input.
• Communicating the Company value propositions to customers, partners, and within the Retail Store Operations industry
• Business owner of UST Frictionless the global cloud-based visibility solution

Duties and Responsibilities:

• Analyzing overall Retail Store Operations architecture, partner solutions, standards, trends, competitive landscape and customer feedback to develop a comprehensive Retail Store Operations technology strategy to capitalize on opportunities identified for the long term
• Be the lead product team liaison, advocate for the worldwide Retail Store Operations team and provide strong input into product development
• Understand the Company product roadmap and how it applies to the Retail Store Operations industry and relevant systems, solutions, and services offerings
• Develop processes for enabling customer dialog and gathering customer input to be used to communicate market requirements to key product teams
• Incorporate customer input in the Retail Store Operations team's long-range planning, technology points of view and architectures
• Regularly interact with senior IT and Business executives within Retail Store Operations customers to advocate for the Company's technology vision and roadmap.
• Evangelize internally the Company overall Retail Store Operations technical strategy and solution messages to complement global sales efforts
• Be a knowledgeable speaker on the Company Retail Store Operations solution architecture and technical roadmap both internally and at external (customer, partner and industry) events/briefings/meetings
• Support, coach and enable a community of industry technology strategists and field technical account managers
• Understand forward-looking technology trends and areas of innovation in Retail Store Operations and support those teams through the development of points-of-view and other external-facing materials
• Influence key product team development efforts by identifying and clearly communicating critical technology market requirements in Retail Store Operations and the UST Frictionless product.
• Serve as a liaison between the Retail Store Operations team and key product teams/business groups; stay abreast of relevant product development and launches, and ensure the Retail Store Operations team is consistently and frequently educated on key product team strategies, capabilities and roadmaps

Qualifications:

• A respected industry leader with global Retail Store Operations industry expertise
• 20+ years previous Retail Store Operations industry experience. Evangelist experience with "Digital Transformation" initiatives is important
• Strong technical background, including experience with leading architecture efforts or developing and deploying key solutions at leading Retail Store Operations enterprises, or global system integrators or solutions and software vendors with demonstrated industry expertise.
• Proven ability to drive engagement and understand technical and business needs and issues at senior executive levels both externally and internally.
• Ability to work within and cut through complex environments
• Skilled at identifying and evaluating new technological developments and gauging their appropriateness for the business
• Excellent internal and external communications skills (written, verbal, presentation and interpersonal).
• Knowledge of and/or experience with product development processes, rhythms and needs.
• International and domestic travel

Education and Training:

• BS in Business or Technical field of study
• MBA degree preferred