Fulfillment Specialist II - Contact Center

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Job description

CIT is a leading national bank focused on empowering businesses and personal savers with the financial agility to navigate their goals. CIT Group Inc. (NYSE: CIT) is a financial holding company with over a century of experience and operates a principal bank subsidiary, CIT Bank, N.A. (Member FDIC, Equal Housing Lender). The company's commercial banking segment includes commercial financing, community association banking, middle market banking, equipment and vendor financing, factoring, railcar financing, treasury and payments services, and capital markets and asset management. CIT's consumer banking segment includes a national direct bank and regional branch network. Discover more at cit.com/about .

• Strong work ethic and able to work in a fast-paced environment with minimum errors.
• Process transactions received from internal and external customers while adhering to established Employee Responsibility Limits, Bank standards, Policies & Procedures, and company regulations.
• Receive, answer and resolve requests from external customers while adhering to authentication Policies & Procedures.
• Accurately enter data utilizing a variety of systems and applications.
• Perform research and provide follow-up on complex transactions or inquiries.
• Prepare documents for imaging and ensure delivery to the correct group in a timely manner.
• Document and/or communicate actions taken on accounts as required.
• Must have organizational skills with ability to multi-task while working with CIT Bank and Onewest Bank
• Able to perform other tasks as required by management.

Qualifications:

• Familiar with bank products, policies, procedures and regulations.
• Retail Bank experience minimum of 2 years or more.
• Must be able to adhere to and meet established deadlines and accurately process work.
• Good computer skills and the ability to utilize a variety of applications.
• Ability to effectively communicate with customers, peers and management.

CIT is committed to Equal Employment Opportunity. It is CIT's policy to provide equal employment opportunities to all qualified applicants without regard to their race or perceived race (including traits historically associated with race, such as hair texture and protective hairstyles), color, national origin, nationality, ancestry, citizenship, immigration status, age, sex (including pregnancy, lactation, childbirth or related medical conditions), actual or perceived gender, gender identity, gender expression or transgender (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), religion, creed, marital status, family status, domestic partnership or civil union status, affectional or sexual orientation, atypical hereditary cellular or blood trait, genetic information or predisposition or carrier status (including testing and characteristics), status as a victim of domestic violence, actual or perceived status as a caregiver, military status and service, protected veteran status, mental or physical disability, perceived disability, record of disability, medical condition, AIDS and HIV status, or any other protected characteristic established by applicable federal, state, or local laws. If you would like more information about your EEO rights as an applicant under the law, please click here:

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