Guest Service Representative

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Job description

With eight individual brands and more than 1,500 hotels internationally, Radisson Hotel Group Americas is one of the largest, most dynamic hotel groups in the world. Our portfolio includes Radisson Collection, Radisson Individuals, Radisson Blu, Radisson, Radisson RED, Park Plaza, Park Inn by Radisson and Country Inn & Suites by Radisson.

At the heart of Radisson Hotel Group is our brand promise, Every Moment Matters . More than our signature, it is simply how we do business and who awe are at the core. We strive to provided a meaningful employment experience with a focus on developing our team's talents because we believe our people are the center of our success. Your next opportunity starts here. Join a team of moment makers today!

SIGNING BONUS -

Position Summary

Stylish and sophisticated, the Radisson Blu Anaheim. Upper-upscale hospitality. Stunning world class design and service.

Key Responsibilities

This critical guest contact position is the guest's first and last impression of the hotel. Responsibilities will include, but not limited to:

-Greet and escort guests upon arrival and during check-out process
-Valet park the guest vehicle, if the guest requests this service.
-Welcome guest and assist with baggage to the front desk
-Escort guests to their room; place baggage in the room
-Inspect guest room for order and adequate supplies and describes amenities to guest
-Leave guest with room key and welcome card
-Assist guests with their luggage throughout their stay
-Store luggage and issue claim checks as requested
-Assist guests throughout their stay
-Keep current on hotel accommodations, services and area attractions
-Promote the hotel and area services and attractions
-Respond to customer inquiries for information
-Assist guests getting in and out of vehicles
-Arrange for local ground transportation
-Deliver mail or packages, faxes, flowers, etc. to guest rooms

Creates 100% guest satisfaction by providing Yes I Can Blu! genuine hospitality and by exceeding guest expectations

-Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
-Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
-Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee
-Performs other duties as required to provide Yes I Can Blu! genuine hospitality

Requirements/Skills

• Minimum of one year hospitality experience in Customer Service;

• Strong verbal and interpersonal skills;

• Works well independently or as part of a team;

• Strong attention to detail;

• Commitment to exceptional guest service;

• A positive attitude;

• Adhere to the policies and procedures of the hotel.

Physical Demands

-Ability to stand for long periods of time
-Ability to life up to 50 pounds
-Ability to push/pull up to 100 pounds
-Ability to reach and bend
-Good manual dexterity for the use of common office equipment

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information or other protected class. Background checks are also required before employment begins.

Visa Requirements: We participate in E-Verify and all candidates must be in possession of identification providing authorization to work in the United States as defined in the Immigration Reform and Control Act of 1968 (IRCA). This position does not offer sponsorship of Work Visas.