Appointment Clerk

Under the direction of the Clinic Supervisor, this position is responsible to consistently handle a high call volume while working on assignments and delivering quality customer service. The Appointment Clerk will interact with other departments, clinic personnel, and outside providers in a professional and friendly manner, to create and maintain a positive relationship with our internal and external customers.

• Consistently stay logged in to the Queue during working hours except breaks and lunches
• Able to process and handle a high call volume
• Schedule appointments in accordance with physician and/or department guidelines
• Complete appointment reminder calls in accordance to EHR guidelines
• Utilize the telephone script with patient correspondence
• Must be familiar with insurance contracts and unacceptable insurances such as other health insurance and other Medical groups
• Cancel/reschedule appointments according to physician schedule changes
• Greet patients courteously, and smile
• Exhibit proper telephone etiquette
• Schedule referral appointments according to protocol
• Review the schedule for any errors and make the appropriate corrections
• Mail new patient packet to all new patients
• Handle complaints in a responsible and professional manner
• Must have working knowledge of the following programs:

• NextGen
• EZ Net System
• Insurance Websites
• NextMD

• Perform all projects handled by the department such as SWV, and HEDIS
• Understand how to schedule Interpreter services for scheduled appointments.
• Maintain your work area in a clean and orderly manner
• Link insurance to medical chart at time of appointment scheduling.
• Process appointment reminders via mail, phone and Phreesia.
• Any other duties assigned

High school diploma/certificate required

Working knowledge of appointment scheduling and insurances preferred.

Computers skills and experience preferred.

Bilingual abilities are a plus (English/Spanish)