ERP Application Support Analyst

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Job description

What we do:
Rain for Rent moves water every day. We are the leading provider of temporary liquid handling solutions and are known for our systems engineering expertise, ability to tackle complex jobs cost effectively, and providing high value to organizations with critical liquid management issues. Our experienced teams, backed by skilled engineers, are continually working to redefine what is expected from a liquids handling provider by developing new equipment and harnessing technology for the most demanding environments. Our Rain for Rent solutions exceed customers' expectations for service and quality for their water-handling, irrigation and temporary liquid-storage problems. We strive to effectively and efficiently complete projects safely, on time and right the first time.

To learn more about us please check out our website here.

Rain for Rent's employees are proud to work for this family owned business which has been in business for more than 80 years. We are committed to providing consistent, quality products and services to customers across the U.S., Canada and the UK from more than 65 locations. Honesty and integrity are valued at Rain for Rent and employees are committed to exceeding expectations for service and quality to our customers.

As a Application Support Analyst is responsible to ensure the application is meeting the needs of the organization including user provisioning, updates, configurations, operational support and maintenance of ERP systems software and related infrastructure.

Provides one-on-one, phone and emailed based support handling complaints and assessing problems of application users. Proactively identifies opportunities for change or improvements to avoid problems in the first place and recommends changes to facilitate those improvements.

This individual participates in technical research and development to enable continuing innovation with the infrastructure and is responsible for ensuring that system hardware, operating systems, application software, and related procedures adhere to policy.

This role serves as an important first level liaison between the business application community and Information Technology (I.T.). Works with limited supervision on regular report and maintenance tasks related primarily, but not limited to the ERP system.

This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.

• Use helpdesk ticketing system to rapidly resolve reported issues, engage with end users or escalate to vendor ticketing system


• Provide point and click administration of ERP platform and supporting services


• Ensure proper ERP user setup, update permissions and role groups


• Work collaboratively on continuous improvement opportunities


• Reproduce and document reported issues, perform testing of software


• Work with infrastructure team in deployment of software updates


• Maintain and develop support documentation and end-user communication


• Work directly with ERP software supplier as needed

Required Skills:

• Strong troubleshooting, documentation, and customer service skills


• Must be detail oriented and thorough on issue diagnosis and resolution


• Must demonstrate exceptional verbal and written communication skills


• Ability to summarize and present solutions/issues


• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests


• Work well as a team member as well as independently


• Proficiency in MS Word, Excel, PowerPoint, and Vision

Supervisory Responsibilities:

This position does not have any supervisory responsibilities.

General Direction: receive very general guidance with respect to overall objectives; work is usually quite independent of others; operate within division or department policy guidelines using independent judgment in achieving assigned objectives.

Language Skills:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:

Ability to define problems, collects data, establishes facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Other Competencies:

Core Competencies: Ethical Stewardship, Results Oriented, Teamwork, Problem Solving, Interpersonal Skills, Functional Expertise

Certificates, Licenses, Registrations:

No specific certifications are required for the Application Support Analyst position however various I.T. related certifications will be essential.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee must be able to lift 50 pounds regularly. The position requires racking server equipment in our data center and field sites. Sedentary physical activity performing non-strenuous daily activities of an administrative nature.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to risk of electrical shock. The working conditions in the work environment are usually well-lighted, heated and/or air conditioned indoor office settings with adequate ventilation. The noise level in the work environment is usually moderate.

Work Schedule:

The work schedule is Monday through Friday 8am to 5pm, with on call evenings and weekends as needed.