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Service Desk Analyst

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Robert Half

2021-12-03 07:32:09

Job location Berkeley, California, United States

Job type: fulltime

Job industry: HR / Recruitment

Job description

This Robert Half opportunity is best for someone with a can-do attitude who is looking to be part of a highly motivated team. This Service Desk Analyst job might be for you if you can represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services. This position sometimes includes creating knowledge articles and arranging training for other Service Desk Analysts when needed. Can you handle complex end-user support issues and provide support to team members by focusing and restoring service to the end users? This job might be for you. It is also required for this Service Desk Analyst position to know how the role relates to IT projects and IT Service Management initiatives. It is also important for you to understand Incident, Problem, Change Management and other processes. We also need the chosen candidate for this position to know how these processes work together to provide superior support and high availability of our business. The ideal candidate for this Analyst job can cover alternative shifts when needed. We're looking for a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment, so if that's you, we invite you to apply! This is a short-term contract / temporary to hire opportunity. This Help Desk Analyst II role will be located in the Berkeley, California area and will be a short-term contract / temporary to hire position.

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