Inside Sales Call Center

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Job description

**Job Description:**

Ferguson is the largest wholesale distributor of residential and commercial plumbing supplies and pipe, valves and fittings in the U.S. The company is also a major distributor of HVAC equipment, fire protection systems, waterworks and industrial products and services. Ferguson and its subsidiaries serve customers in all 50 states, Puerto Rico, Mexico and the Caribbean.

Ferguson is currently seeking an individual to fill an immediate need for an Inside Sales Representative. This role is bonus eligible and offers on-site, hybrid, and remote work options.

**Responsibilities**

+ Work together with Sales associates to support customer needs by determining the best products and solutions.

+ Ensuring the delivery of personalized customer service through timely quotations and accurate sales orders.

+ Coordinate deliveries on behalf of customers.

+ Answer sales calls for general information, addressing and resolving customer concerns or questions.

+ Ability to effectively use customer relationship management (CRM) system and phone system.

**Qualifications**

+ Prior sales and/or customer service experience is preferred.

+ Exhibit strong skills for sales, including the ability to upsell.

+ Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner.

+ Ability to react well in a fast-paced environment & follow through on commitments.

+ Highly motivated and customer service oriented mentality with ability to build relationships is a plus.

+ General digital literacy including Microsoft Office.

+ Ability to quickly learn product knowledge and processes.

Ferguson is dedicated to providing meaningful benefits programs and products to our associates and their families-geared toward benefits, wellness, financial protection, and retirement savings. Ferguson offers a competitive benefits package that includes medical, dental, vision, retirement savings with company match, paid leave (vacation, sick, personal, holiday, and paternal), employee assistance programs, associate discounts, community involvement opportunities, and much more!

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_The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability._

_Ferguson Enterprises, LLC. is an equal employment employer_ _F/M/Disability/Vet/Sexual_ _Orientation/Gender_ _Identity._

_Ferguson2021v44_

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.