Executive Sous Chef - Relocation Assistance Available!

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Job description

From majestic Maui to vibrant Key West, Hyatt Residence Club offers rewarding career opportunities in vacation destinations as unique as you are. Our people are passionate about selling, supporting, or communicating an exceptional vacation lifestyle. If you'd like to help make vacation dreams come true, learn more about joining our family.

Executive Sous Chef

The Executive Sous Chef is responsible for coordinating the production of food for all banquet, events, and catering events, and bar and restaurant operations. Manages and oversees all food preparation/culinary operations (e.g. restaurants, bar, banquets and events, etc.) and support areas (purchasing, dish room) site-wide. Supervises, directs and develops all kitchen/culinary staff to ensure consistent, high quality products are produced. Executes and ensures compliance with food safety and sanitation requirements/standards for all venues. Shares and exhibits culinary talents while guiding, training, and developing staff. Monitors and improves guest and associate satisfaction levels while controlling and maximizing financial performance.

CANDIDATE PROFILE

Education and Experience

· High school diploma or GED; 6 years' experience in the culinary, food and beverage, or related professional area.

OR

· 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 4 years' experience in the culinary, food and beverage, or related professional area.

CORE WORK ACTIVITIES

Leading Kitchen Operations for Site

• Manages kitchen management teams.
• Provides direction for all day-to-day operations.
• Understands associate positions well enough to perform duties in associates' absence or determine appropriate replacement to fill gaps.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others.
• Advocates sound financial/business decision making skills.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Serves as a role model and demonstrates appropriate behaviors.
• Ensures property policies are administered fairly and consistently.
• Reviews staffing levels to ensure guest service, operational needs and financial objectives are met.
• Establishes and maintains open, collaborative relationships with associates and ensures associates do the same.
• Solicits associate feedback, utilizes an "open door" policy and reviews associate satisfaction results to identify and address associate problems or concerns.
• Supervises and coordinates activities of cooks and associates engaged in food preparation.
• Demonstrates new cooking techniques and equipment to staff.

Setting and Maintaining Goals for Culinary Function and Activities

• Develops and implements guidelines and control procedures for purchasing and receiving areas.
• Establishes performance goals, budget goals, team goals, etc.
• Ensures associate understanding of safety standards, monitoring processes and procedures related to safety.
• Manages department controllable expenses including costs of food, supplies, uniforms and equipment.
• Participates in the budgeting process for areas of responsibility.

Ensuring Culinary Standards and Responsibilities are Met

• Provides recommendations and directions for menu development.
• Monitors raw and cooked food product quality to ensure standards are met.
• Determines food presentation standards and creates decorative food displays.
• Recognizes superior quality products, presentations and flavor.
• Ensures compliance with food handling and sanitation standards.
• Ensures associates maintain required food handling and sanitation certifications.
• Maintains purchasing, receiving and food storage standards.
• Prepares foods of all types, either on a regular basis or for special guests or functions.

Ensuring Exceptional Customer Service

• Improves service by communicating and assisting individuals to understand guest needs, provides guidance, feedback, and individual coaching when needed.
• Manages day-to-day operations, ensuring the quality and service standards are meeting or exceeding the expectations of customers.
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Responds to and promptly handles guest problems and complaints.
• Empowers and trains associates to provide excellent customer service.
• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.

Managing and Conducting Human Resource Activities

• Participates in interviewing and hiring of team members with the appropriate skills.
• Uses all available on the job training tools to train new associates and provide follow-up training as necessary.
• Communicates performance expectations in accordance with job descriptions for each position.
• Conducts a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job.
• Ensures associates understand Company, Resort and Departmental expectations and parameters.
• Ensures associates are cross-trained to support successful daily operations.
• Establishes and maintains open, collaborative relationships with associates and ensures associates do the same with them.
• Schedules associates to business demands and tracks associate time and attendance.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy.
• Observes service behaviors of associates and provides feedback to individuals.
• Ensures associate recognition is taking place on all shifts.
• Solicits associate feedback, utilizes an "open door" policy, and reviews associate satisfaction results to identify and address associate problems or concerns.
• Participates in associate progressive discipline procedures.
• Reviews associate satisfaction results.

What does Hyatt Residence Club offer?

• Competitive Pay!

• Medical/Dental/Vision/401K opportunities!

• Travel Perks and Discounts!

• Growth and Development Opportunities!

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The Company is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Job Type: Full-time

Pay: $68,000.00 - $135,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Commuter assistance
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Physical Setting:

• Fine dining restaurant

Schedule:

• 8 hour shift
• Holidays
• Weekend availability

Supplemental Pay:

• Bonus pay

Work Location: One location