Business Development Representative

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Job description

Job Posted: November 28th, 2021

Location: City Of Industry, California, US

Overview

SUMMARY

A Business Development Coordinator (BDC) contacts prospects and customers through non-conventional methods to identify opportunities and generate sales leads for the Metro Region. The BDC will receive all incoming leads from Quinn marketing department for qualification and distribution to MSRs/ISRs. The person in this role will be responsible for reviewing non-assigned accounts for updates and deletion in CRM. The BDC builds and maintains relationships with organizations in their assigned database to maximize participation in dealer offerings. In addition, the BDC will as act as a sales coordinator to all ISR in the Metro Region.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES

Essential duties and responsibilities include the following. Other duties may be assigned.

• Develop marketing campaigns to effectively reach out to the large customer base (11,000+ accounts) that are not being regularly contacted by Quinn.

• Develop social media strategy for posting parts and service promotions, service offerings and other relevant content for customers.

• Perform market research to determine market share as well as identify potential new product support opportunities.

• Work with equipment sales department on promotional programs for CVA's on new sales and ensure proper hand-off from sales to service department.

• Identify and help organize events, trade shows, associations and other opportunities for product support to participate in and market to our potential customer base.

• Work with Caterpillar on new product support marketing initiatives and promotional programs to ensure alignment with our corporate strategy as well as to determine which programs will be supported financially by Caterpillar.

• Qualify assigned prospects and customers, uncovering business issues, timelines and opportunities for dealer solutions. Design an appropriate contact strategy (PAR) for each qualified customer to maximize Cat® and dealer opportunity participation.

• Contact assigned prospects who have indicated interest. Qualify by identifying business issues, timelines and opportunities for dealer solutions. If needs are not immediate, design an appropriate follow-up contact strategy (PAR).

• Call assigned customers at PAR to uncover business issues, timelines and opportunities for dealer solutions. Customers should be assigned to a dealer salesperson (ISR, PSSR, MSR) and not a BDR unless they have not purchased a dealer solution in the last five years.

• Identify and qualify leads for dealer solutions from opportunities generated by contacting assigned prospects and customers. A qualified lead is: 1) the potential customer will be actively in the market within the next 60 days, 2) the BDR has matched the customer's needs to an offered dealer solution, 3) the potential customer has sufficient budget or financing capability to match their need, 4) the potential customer has agreed to be contacted by a dealer salesperson.

• Document business issues, timelines, opportunities and leads in the dealer's contact management system (CRM).

• Maintain a sufficient customer narrative (record of each conversation) to sufficiently educate a dealer salesperson to make a lead transfer seamless for the potential customer.

• Transfer leads to the appropriate salesperson in a timely and efficient manner.

• Continue to develop expertise in products and services through training and research.

• Expand contacts within the dealership as a resource for customers.

• Recommend dealer solutions to reduce customer owning and operating costs and demonstrate value.

• Maximize machine, equipment, products, parts and service sales by promoting all aspects of the dealer's offerings.

• Monitor and report all pertinent market information relative to competitive activity, customer information and product performance.

• Achieve the planned annual rate of call (PAR) for each assigned account.

• A fit with Quinn Company's performance driven culture and values of Integrity, Teamwork, Respect, Quality, Relationships and Service.

Qualifications

EDUCATION and/or EXPERIENCE

Bachelor's degree from a four-year college or university in a related field of study or 5 to 8 years of extensive hands-on experience with related equipment and/or training; or equivalent combination of education and experience.

Quinn is an Equal Opportunity Employer M/F/V/DV

Quinn Group, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, all applicable veteran status or disabled veteran status. Quinn Group, Inc. has established an Affirmative Action Plan to promote the employment and advancement of members of those covered groups identified by statute and regulations, including minorities, women, qualified disabled individuals and all Veterans and disabled Veterans
REQ 21-0087