Claims Associate 1

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Job description

Pilot Last Mile is seeking a Claims Associate 1 to work for our Colton Station, located in Colton, CA. The hours for this position are from 7:00 AM to 3:30 PM. Must be available to work weekends.

Responsibilities:

* Follow claims process guidelines.
* Monitor client's portal for new/submitted claims.
* Contact retail customer within 24 hours of claim submittal.
* Contact independent contractor involved in claim from retail customer.
* Update client's portal with communication.
* Prepare and review all property damage claims.
* Transmit property damage claims for further investigation- Submitting claims to 3rd party investigators.
* Submit In home damage claims to insurance carriers or brokers, to include weekly follow up.
* Access and retrieve data regarding property damage claims for the purpose of resolving claims filed against independent contractor.
* Prepare all documents and forms for completeness of property damage claims.
* Address all property damage claims within 24 hours of claim input into claims portal.
* Claims representative makes initial contact with claimant and hauler, including follow-up every 72 hours until claim is resolved.
* Update claims portal with all pertinent documentation related to a claim such as pictures, and statements.
* Create release of liability forms.
* Transmit property damage for Payment - Creating Check request.
* Claims reportative is responsible for sending certified correspondence to claimant for denial of claims and claimant lack of response.
* Attendance and punctuality are essential functions of the job.

Qualifications:

* Flexible work schedule.
* Positive Attitude and ability to work with others.
* Excellent Communication Skills.
* Excellent Customer Service Skills.
* Intermediate Computer Skills in Word and Excel Preferred.
* Must be fully vaccinated against COVID-19.