Facilities Team Manager

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Job description

About JLL -

We're JLL-a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!

What this job involves

The Facilities Team Manager is responsible for the direct management of their assigned collection of properties together with leadership and oversight of a Facility Management team within their assigned client portfolio and in conjunction with approved processes and procedures in accordance with the requirements of all local, state and federal mandates. In addition, the Facilities Team Manager will be expected to provide superior client service, superior employee management, and superior account management, along with contributing to the growth of the company while enhancing their own personal and professional skills and meeting assigned financial targets. This role is heavily Client and external facing and the Facilities Team Manager must be able to exhibit exceptional customer service and communication skills.

Key Responsibilities

May be responsible for one or more of the following:

* Develop an accountable, cohesive and customer-focused Facility Management team - manage, support and lead a team while exercising functional responsibility for facility management services within assigned facilities and geography
* Maintain overall facility management services to ensure maintenance of the facilities and grounds, and provision of associated services, is executed in a manner consistent with the Client's global standard processes and professional brand image and compliant with applicable local laws, rules and regulations
* Foster collaboration within the facility management team to deliver integrated facility management services across all business lines (Engineering, Transactions, Projects, Planning, etc)
* Deliver on all financial planning routines within assigned portfolio for self and team - including the preparation and financial management of property budgets with the Clients' goals and objectives addressed, variances tracked and reported on and fiduciary duties upheld
* Conduct periodic interior and exterior site inspections documenting facility conditions and integrating with additional service lines to ensure functional, comfortable, compliant, energy efficient and attractive facilities, in accordance with approved operating budgets
* Support ongoing cost reduction programs to reduce operating costs while maintaining desired environments
* Ensure minimal preventable incidents that create interruptions to the ongoing operations of the Client and safeguard professional risk mitigation related to facility management services, including the adoption of programs to enhance safety and compliance and minimize confidentiality incidents
* Interface with Landlords ensuring total compliance under any Leases in place, accurate and timely reporting and resolution of critical impact tenant (Client) relations issues together with embracing, as applicable, a tenant management program to support prompt collection of management fees and reimbursements from third party tenants occupying space within Client owned premises
* Foster a culture of continuous improvement and innovation by leveraging business intelligence, introducing best practices, new tools, process re-engineering, service delivery efficiencies that to enhance occupant satisfaction, wellness, safety, and productivity
* Perform additional job duties, as requested

Qualifications

* Bachelor's degree or equivalent work experience
* 5+ years facility / property management experience with demonstrated ability to exercise proper judgment
* Knowledge of standard commercial real estate, business and accounting practices
* Proven track record of excellent internal and external customer service
* Successful team builder with strong interpersonal skills and problem solving ability
* Excellent verbal and written communication skills with the ability to communicate professionally
* High degree of innovation with the ability to work with minimal supervision in a fast paced environment
* Strategic user of business intelligence, data, reporting & analytics to drive efficiency
* Proficient skills in Microsoft Office Suite (Excel, Work, PowerPoint, Visio, Outlook, and Access)
* Possess real estate license, as required by state law

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What you can expect from us

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

We can't wait to see where your ambitions take you at JLL. Apply today!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.