2-Collections Specialist

Job description

Yamaha Motor Corporation, U.S.A. is a growing and dynamic organization with superb products that include motorcycles, outboard motors, ATVs, personal watercraft, snowmobiles, boats, power assist bicycles, outdoor power equipment, race kart engines, Golf Cars, accessories, apparel, and much more! We are a company of enthusiasts and have passion for our products!

Yamaha has an excellent opportunity for a Collections Specialist to join our Yamaha Motor Finance team in Cypress, CA. The Collections Specialist is responsible for collecting and handling past due accounts, secure collateral and/or cure delinquency for Yamaha Motor Finance Corporation, U.S.A ("YMFUS").

Specific duties include, but are not limited to:

* Handle inbound and outbound calls for past due and charged-off accounts, while maintaining composure and professionalism. Collect and negotiate payment arrangements to cure delinquency.
* Interface with servicing vendor to ensure coordination of collections efforts and communication of payments received.
* Assist with right to cure notices, notice of default, notice of intent to sale and other correspondence.
* Locate customers and find new leads using advance skip tracing.
* Understand and adhere to company policies and procedures. Comply with all state, federal laws and regulations with regards to appropriate contact/dialogue with consumers.
* Assist back-up for the Repossession and Remarketing Administrator.
* Other duties assigned by Management.

Knowledge and Experience Requirements:

* Associates degree or equivalent combination of education/experience.
* 5 years of experience in collections, skip-tracing in Powersports and/or Auto finance industry preferred.
* Strong knowledge of FDCPA, FCRA and multi-State repossession laws.
* Strong written and verbal communication skills. Proficiency in MS Office (i.e., Word, Excel, Power Point, Outlook, etc.).
* Strong negotiation and persuasion skills.
* Ability to handle difficult conversations, have patience and ability to manage stress.
* Ability to prioritize, multi-task, meet deadlines with accuracy and adapt quickly to changes in a fast-paced environment.
* Ability to act quickly in decision making by using good judgement.
* Problem solving skills.

Reports to: Collections Supervisor

Yamaha Motor Corporation, USA is proud to be an equal opportunity employer.