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Front Desk Receptionist - Bilingual

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America's Best

2021-12-03 07:40:48

Job location Downey, California, United States

Job type: fulltime

Job industry: Administration

Job description

Job Description

WHAT WOULD YOU DO? THE SPECIFICS

* Ensure high quality customer service.
* Ensure a smooth flow of customers through the store.
* Answer, screen, and forward incoming phone calls in accordance with NVI protocol.
* Process and understand managed care plans.
* Obtain and document information from the insurance company as needed.
* Schedule and confirm appointments, follow-up visits and classes.
* File all patient records daily and pull patient files for the next days appointments.
* Check on status and notify customers when orders are in or of any delays.
* Ensure all WIP Report functions are performed daily; cancelled job status, backorder list and problem jobs.
* Keep reception area tidy and presentable, with all necessary stationery and materials (e.g. pens, forms and brochures).

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