Human Resources Technician I (Benefits)

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Job description

Summary

This position is open until filled.

A first review of applications will take place during the week of December 6, 2021. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date.

Failure to attach a valid typing certificate, issued within the last 6 months, certifying your ability to type 45 net wpm in a five (5) minute test, to this application will result in automatic disqualification. Due to COVID-19, internet typing certificates will be accepted. Online verifiable typing certificates will be accepted from one of the following websites: Ratatype.com; Typing.com; or Freetypinggame.net. Please note that we reserve the right to ask for an additional test to be completed in person, as part of the testing process.

If you want to join a hard-working team that shares a commitment to keep the City of Escondido safe, clean and efficiently run, consider a career with the City of Escondido. We have an opening for the position of Human Resources Technician I in our Human Resources Department/Benefits Division. For a complete listing of job duties and qualifications, please refer to the corresponding job description, which can be obtained from the Human Resources Department or downloaded from the City's website.

Under supervision the Human Resources Technician I, performs a variety of technical, administrative, and advanced level clerical duties in support of the Human Resources department; provides information and assistance to City employees and the general public regarding human resources activities, processes, policies, and procedures; prepares various correspondence, memoranda and reports; works closely with payroll personnel regarding the implementation of various payroll adjustments; coordinates activities related to area of assignment; and performs a variety of tasks requiring specialized knowledge related to area of assignment.

DISTINGUISHING CHARACTERISTICS

This is an experienced paraprofessional and technical class in the Human Resources Department.

Human Resources Technician I: This is the first level in the Human Resources Technician series. Positions at this level are not expected to function with the same amount of program knowledge or skill level as positions allocated to the Human Resources Technician II level and usually exercise less independent discretion and judgment in matters related to work procedures and methods. Work is usually supervised while in progress and fits an established structure or pattern. Exceptions or changes in procedures are explained in detail as they arise. Incumbents at this level are expected to learn the full range of responsibilities and perform duties with an increasing level of independence. Advancement to the "II" level is based on demonstrated proficiency in performing the assigned functions and is at the discretion of higher level supervisory or management staff.

Key Responsibilities

The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

Provides information and general assistance to City employees, other agencies and the general public regarding human resources activities, processes, policies, and procedures; assists in resolving routine problems or complaints; researches policies, laws, and procedures to answer questions and respond to requests for information; explains and applies interpretations of complex human resources procedures, polices, and rules requiring the use of judgment.

Receives and screens visitors, telephone calls and emails; provides a high level of customer service to both external and internal customers; provides front counter coverage.

Provides semi-skilled and skilled administrative support to the Human Resources Department; composes and types letters, memoranda, and other correspondence related to assigned human resources programs and activities.

Serves as liaison with other departments, outside agencies, and service providers; responds to requests for information.

Participates in ensuring human resources programs and activities are administered and implemented in compliance with federal and state laws, rules, and regulations; maintains awareness of new legislation and changing developments in human resources.

Assists in the development, coordination and implementation of systems, policies and procedures pertaining to human resource functions and operations.

Prepares and maintains a variety of files, logs, spreadsheets and records including those pertaining to investigation, complaints and recruitments.

Operates a variety of office equipment including computer, copiers, facsimile machine, and calculator; enters and maintains data in the department's computer systems.

Serves as a member on various committees; attends and participates in professional group meetings; stays abreast of new trends and innovations in the field of human resources.

Generates assigned reports and queries as needed.

Performs related duties as required.

Depending on area of assignment, duties may also include:

Performs a variety of duties in support of the day-to-day administration of the City's various employee benefit plans and programs including flexible benefits programs, multi-tiered retirement plans, deferred compensation programs, group life, health, and disability insurance programs, and negotiated benefits; assists employees regarding benefit programs; assists employee beneficiaries with life insurance claims.

Assists in the administration of the City's insurance programs including the yearly open enrollment process and annual health fair; assists employees in the process of changing existing health and/or dental benefits during open enrollment or as they experience a change in dependent eligibility; makes appropriate changes in computer system; acts as liaison between employees and insurance carriers; administers and monitors retiree benefits; assists employees with FMLA, CFRA, and PDL as well as short and long term disability claims; serves as an information source to past or present City employees; responds to employee and retiree questions and complaints; may interface with third-party administrators to resolve claims.

Participates in the administration of a variety of retirement programs; assists employees in completing necessary forms; inputs and processes information; makes adjustments to employees plans as necessary; responds to a variety of questions and provides information regarding retirement programs.

Prepares, processes, and ensures timely processing of EDD unemployment, disability and death claims; maintains follow-up on all claims; serves as a point of contact for EDD and may attend EDD hearings on behalf of the City.

Participates in new employee orientation activities; provides new employees with hiring and benefits paperwork; makes presentations regarding benefits; provides assistance to employees selecting from a variety of benefit choices; explains coverage and programs; processes appropriate forms and coordinates activities with related departments and/or outside agencies.

Serves as point of contact for monitoring and performing corrections to the department's computer system; inputs and revises data; maintains databases and tables; identifies and develops queries; runs reports and queries as requested; troubleshoots problems with the system; provides ongoing training and support to users.

Participates in benefits billing activities; reviews and submits benefit enrollment and changes to carriers and third-party administrator; prepares reports regarding monthly benefit enrollments, changes, and deletions; maintains billing records; monitors employees on leaves of absence for billing purposes; monitors retiree and COBRA activity including processing and monitoring payments and compliance with eligibility requirements.

Monitors the tuition reimbursement program, including auditing expenditures for employees and the budget, verifying course completion, and processing paperwork for payment.

Assists in the employee recruitment and selection process; maintains recruitment files; enters requisitions and criteria information into computer system;; updates application records; reviews applicant packets for completeness; screens applications for minimum requirements; orders written tests; prepares test materials; proctors and scores tests as assigned; schedules rooms for oral interviews; develops, revises and conducts structured oral interviews; participates in updating interview questions and oral interview rating sheets; coordinates the participation of interview panels from other agencies; establishes and provides departments with eligibility lists; schedules physical and psychological exams; prepares and administers new hire paperwork including those for fingerprinting procedures; schedules fingerprinting appointments; coordinates and conducts new employee orientations.

Processes salary and benefit changes and initiates changes in status of payroll; performs data input of personnel transactions in the automated Human Resources Information Systems database; works closely with payroll personnel regarding the implementation of various payroll adjustments; develops and/or updates new salary grade step tables; develops new job and position codes; implements pay changes for employees including promotions, reclassifications..... click apply for full job details

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