Inside Applications Specialist/Applications Lab Manager

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Job description

As the Inside Applications Specialist/Applications Lab Manager, you will be responsible for developing and growing Inside application specialists to support the team's capability to meet local focus market segments and related customer requirement and fit our technical leading position with our company's image as a total solution provider. You will build, manage, and lead the inside applications team as well as our Applications Lab, in Fremont, CA, in accordance with the strategy, operational plan and priorities of the division to achieve our sales target especially in converting and creating the new business.

What you will accomplish together with us:

• Lead and develop a team of Field Application Specialists through an effective training program, personnel development and mentoring with focus on Separations, Purification, Single-Use, Bioreaction, Cell Culture Media, Cell Line Development and Testing.
• Allocate and manage the In-house Application Specialist resources in conjunction with Business Area or Regional managers.
• Create harmonized working practices for In-house Application Specialist resources across the Business Areas or Regions.
• Develop and track KPI's whilst ensuring adherence to Budgets
• Provide technical and applications support to internal customers as well as to external customers, primarily via remote communication methods such as telephone, e-mail or through a live chat.
• Clearly explains methods and techniques of installing, handling and operating SSB products to customers via remote communication methods.
• Manage the Applications Lab and coordinate technical resources to execute studies and trials.
• Reply to public tenders in conjunction with In-house Sales and Sales Support
• Recommend SSB solutions in response to customer inquiries and provide information to Sales Support to be able to provide quotations on complete systems.
• Review & comment user requirement specification documents generated by customers on SSB products
• Provide cross-references to competitor products with comparable SSB products to sales to assist in conversion business.
• Remote Troubleshoot of customer problems with SSB products and resolve issues to customer satisfaction
• Coordinate and support customer meetings at Corporate facility
• Coordinate all product evaluations with internal stakeholders
• Coordinate AS resources needed for customer and internal trainings in conjunction with the Manager of Business Area and Training department

What will convince us:

• BSc or MSc Degree, Graduate in biological engineering or life sciences
• 3+ Year's biopharmaceutical industry experience, R&D/PD/Scale-up/GMP preferred
• Product and application expertise for the relevant portfolio
• Hands-on experience for key applications
• Ability to effectively interface with product/project/division management
• Ability to interact at various levels (sales, technical, users)
• Ability to multi-task and prioritize activities accordingly
• Excellent communication and presentation skills
• Computer proficient in Windows-based software package including Word, Excel, PowerPoint and Outlook
• As a federal contractor subject to Executive Order 14042, we require all of our employees to be vaccinated as a condition of employment, subject to reasonable accommodations for reasons related to a disability or for religion. If you will require an accommodation, we will discuss this with you should an offer of employment be extended to you.
• Identification with our core values: Sustainability, Openness, Enjoyment

What we offer:

Sartorius' ambition is to simplify progress in the bio-pharmaceutical industry to help translate scientific findings into new therapeutics faster and more efficiently. Nearly 10,000 employees at more than 60 sites are working together on achieving our goal: Better health for more people. And together, we have grown strongly over the past years. Enjoy the advantages of working with a global player:

• Opportunity for international career development:
  a global network offering seminars and training sessions, expert and manager career paths
• Open and highly collaborative culture: mutual support within teams and working as equals, team spirit and international collaboration
• Intelligent working environment: working in smart buildings with the latest technology and equipment
• Ambitious goals: Sartorius plans to double its sales revenue approximately every five years and expects to grow its global team to approximately 15,000 people in 2025.

All qualified applicants will be considered for employment without regard to race, color, religion, sex or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.

Please view equal employment opportunity posters provided by OFCCP here.

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We look forward to receiving your application.



Sartorius is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

All employment decisions are based on valid job-related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling +1 ext 8330 or via e-mail at

We look for employees who would like to grow with us and move the innovative life sciences sector forward. In the process, we focus on agile project work, mutual support within teams and working as equals. Sartorius thrives as a company with people who give their very best every day and who are eager to develop personally and professionally.

Further insights into our world of work can be found here.

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