Senior Business System Analyst - Professional Services - (East Bay Region)

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Job description

Company Description

Astreya is the leading IT solutions provider to deliver technology-enabled services and fuel digital transformation to some of the most exciting companies on the planet. We are at the cusp of a new way of working with our delivery model that helps our clients be positively productive by matching exceptional people to on-site teams delivering world-class IT service. With engineers in over 30 countries and 70 cities around the world, we are a global company working with the world's most recognizable and innovative organizations.

Job Description

COVID-19 Vaccination Requirement: In order to protect the health and safety of all onsite employees, proof of full vaccination is required.

The Senior Business Systems Analyst will provide solutions that help attain business outcomes. The Senior Business Systems Analyst will be responsible for helping the team's operational support strategy by working directly with service owners and engineers across our organization to catalogue and assess services, document support designs, prioritize, and implement processes to support the applications they manage.

Scope:

• Resolves a wide range of issues in creative ways
• Seasoned, experienced professional with a full understanding of their specialty
• Works on problems of a diverse scope
• Receives little instruction on day to day work, general instruction on new assignments

Your Roles and Responsibilities:

• Identify business process gaps and scale current client systems to fill them.
• Conduct quantitative/ qualitative data analysis using various tools and functions.
• Analyze complex business problems that can be solved through change management or system automation.
• Manage information and applicable supporting documents and dashboards.
• Generate charts and reports as required to demonstrate metric and KPI trends on a monthly or quarterly basis.
• Work with stakeholders, including 3rd party representatives, to troubleshoot and resolve business systems problems.
• Work with client stakeholders to improve, automate and align business data with current client processes.
• Curate and maintain related support documentation and runbooks (Self help articles, macros, training material, support flows, other documentation).
• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Qualifications

Required Qualifications/Skills:

• Bachelor's degree (B.S/B.A) from four-college or university and 5 to 8 years' related experience and/or training
  • Equivalent combination of education and experience
• Networks with senior internal and external personnel in own area of expertise
• Demonstrates good judgment in selecting methods and techniques for obtaining solutions
• Excellent documentation, writing, organization and verbal communication skills.
• Familiarity with SQL scripting and usage.
• Able to read and create technical documentation.
• Excellent organization skills and ability to adapt to a rapidly changing work environment.
• Knowledge of various programming languages.

Preferred Qualifications:

• Able to create metrics in various systems.
• Education in Statistics.
• Understanding of project management.

Physical Demand & Work Environment

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing
• Must have the ability to move from place to place within an office environment
• Must be able to use a computer
• Must have the ability to communicate effectively
• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

What can Astreya offer you?

• Employment in the fast-growing IT space providing you with a variety of career options
• Opportunity to work with some of the biggest firms in the world as part of the Astreya delivery network
• Introduction to new ways of working and awesome technologies
• Career paths to help you establish where you want to go
• Focus on internal promotion and internal mobility - we love to build teams from within
• Free 24/7 accessible Professional Development through LinkedIn Learning and other online courses to give you opportunities to upskill at your own pace
• Education Assistance
• Dedicated management to provide you with on point leadership and care
• Numerous on the job perks
• Market competitive compensation and insurance, health and wellness benefits

Additional Information

Astreya Partners is an equal employment and affirmative action employer. We evaluate qualified applicants on merit and business needs and not on race, color, religion, creed, gender, sexual orientation, national origin, ancestry, age, disability, genetic information, marital status, veteran status or any other factor protected by law.

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